Business Profile

New Auto Parts

Advance Auto Parts

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Advance Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

410 total complaints in the last 3 years.
164 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sold me a defective generator and will not take the item back and give me my money back.
Business Response
Date: 10/02/2024
Thank you for providing us with the opportunity to address the complaint that ******* ******** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. We apologize for any inconvenience this incident may have caused. Our policy regarding electrical items is clearly posted on our website that they are not returnable. However, they are exchangeable under warranty if defective. We will be happy to work with our store to get the customer a replacement for this defective part. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.
Initial Complaint
Date:09/29/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the ******** ******* location to buy a standard bolt, which the website showed in stock for this location. Without checking inventory, an employee - ****** - told me to go to ******* ****** several miles out of my way. I showed him the item on the website, and asked why I wasn't able to buy it in the store. He started to look up the item, but I told him that I would spend my money elsewhere.

This was the second visit in a row that ****** refused to sell me a common part that was in stock, and the second time in a row that ****** will get the sale instead of Advance Auto.

When I go to other Advance locations, the employees are very nice and helpful in assisting me. I will never go back to the ******** ******* location, and after this I will probably not go to other Advance locations either if I can order online or buy from a competitor first.
Business Response
Date: 09/30/2024
Thank you for providing us with the opportunity to address
the complaint that ***** ******, has filed. It is important for us to hear from
our customers, and we will strive to meet your expectations. We apologize for the inconvenience this has caused. This has
been sent to the Field Leadership team so that we can provide a coaching opportunity
concerning the customer service that the store fell short of. Our promise is to provide superior customer service and
offer high-quality products when you need them. Thank you for allowing us to
respond.
Initial Complaint
Date:09/29/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi my name is ****** ********, I placed an order for delivery from advance auto parts. I contacted advance auto parts and they said that I needed to contact the shipping provider which is no help because I don’t even know who delivered my order I didn’t get a text or call from anyone I went to the store and they said I had to wait till the end of the day and I needed it on that day which was 09/29/24 but I can’t wait till the end of the day because I work all week and I don’t have time to be waiting I just need my money back for wasting my time doing something I should’ve done it my self but since I don’t have family or someone to lend me a hand it’s hard for me.
Business Response
Date: 10/04/2024
Thank you for providing us with the opportunity to address
the complaint that ****** ********, has filed. It is important for us to hear
from our customers, and we will strive to meet your expectations. We have returned online order *********. Please note in the
future if we are showing the package was delivered and ******** confirms this,
we can not refund the order. We do not reimburse for stolen orders. Our promise is to provide superior customer service and
offer high-quality products when you need them. Thank you for allowing us to
respond.
Customer Answer
Date: 10/05/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** ********
Initial Complaint
Date:09/28/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a car battery at advance auto parts in **********, *************. One month later the battery was completely dead and I was stranded on the side of the road. I had To call ****** * to come jump start me, and they told me the battery was in need of immediate replacement as it was completely dead. I purchased the battery through ****** * as I was Left with no other option. I called the ********** advance auto parts store and spoke to ******* about getting a refund on the battery that was sold to me that was not functional. He refused a refund and only offered a replacement which I do not need.
Business Response
Date: 09/28/2024
Thank you for
providing us with the opportunity to address the complaint that ****** ******
has filed. It is important for us to hear from our customers, and we will
strive to meet your expectations.Advance Auto Parts
sincerely apologizes for the inconvenience Ms. ****** has experienced with one
of her local stores not assisting with a battery refund. Per the company's
policy, batteries are considered electrical and therefore non-returnable. We
would be happy to escalate this to the store's field leadership and have a
manager get in contact with Ms. ****** within 24-48 hours to discuss a
resolution.Our promise is to
provide superior customer service and offer high-quality products when you need
them. Thank you for allowing us to respond.
Customer Answer
Date: 10/01/2024
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am Rejecting the complaint because although i understand the return policy, it was sold to me as defective as it was only purchased a month ago. I feel as though an exception should be made in this case and a refund should be issued. I have both the receipt from the purchase and the results of the test from triple a showing that the battery is completely dead. Thank you! ******
Business Response
Date: 10/01/2024
The general manager
******* has confirmed that he spoke with Ms. ****** and they will be assisting
in issuing her a refund at the store.Our promise is to
provide superior customer service and offer high-quality products when you need
them. Thank you for allowing us to respond.
Customer Answer
Date: 10/01/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** ******
Initial Complaint
Date:09/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date: 9/26/2024
Money spent: 240
Bought a new battery 4 months ago, and it already is going bad, won’t hold any charge at all, have had it jump started 4 times in the past. Went in and the manager was already rude and didn’t even try to help. How am I supposed to exchange the battery if my car is outside, you want me to drive to a mechanic to take it out, and drive back here to get a new battery, and drive back to get it changed? I’m going to spent more money on that alone than the battery in the first place. They also refused to give me a jump start stating that they can’t because the car was sparking and they didn’t want to take any liability. The car sparked during the first time they needed us to open the trunk and the first technician didn’t say anything at all. The policy isn’t matching up. The service is all over the place. It is scorching hot outside they didn’t even offer for us to sit inside or anything. Instead, my sister who came with me had to run her ac in her car for an hour till a ****** * technican came. Even the ****** * technician said the service was horrible and the people were very rude.
Business Response
Date: 09/26/2024
Thank you for providing us with the opportunity to address the complaint that Mr. **** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. If the vehicle is sparking the store team should not perform any testing or installs. Please have Mr. **** verify the team members name that assist the first time as well as verifying the contact number as *********** is not a valid number for us to have the leadership team to contact him. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 09/26/2024
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My number is *** *** ***** I had to drive and get the battery replaced after 3 months of usage. I would like a refund for what I payed my mechanic to change because a battery dying in 3 months is absolutely ridiculous.

Regards,

***** ****
Business Response
Date: 09/27/2024
Labor is not covered under warranty. Advance Auto Parts will look into this if Mr. **** provides the original installation bill and second installation bill from the mechanic. The receipts must be from a licensed mechanic and cannot be a handwritten receipt. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 09/28/2024
I have no problem with the first installation charge as I know that labor was not included, but if a new battery dies in 3 months that i payed 240 dollars, and I have to pay again to get the battery reinstalled I feel as if its fair that I get refunded for that. I also missed an entires day's work to get all the battery stuff sorted, and I'm still only asking for the labor charge to be refunded. I have provided the receipt from the 2nd installation in the attachment.
Regards,

***** ****
Business Response
Date: 09/30/2024
With labor not being covered under warranty the original installation receipt is required to be considered for a customer satisfaction payment on labor charges. Please have Mr. **** provide the original instillation receipt and his mailing address to this can be looked into. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.
Initial Complaint
Date:09/25/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At aprox 5:45 PM on Wednesday 9/25/2024

ADVANCED AUTO PARTS IN ********!

I will NEVER do business with them again! I discovered my wipers were bad on my way home from work today. I stopped there and asked them to install some new wipers on my truck to which the old man with a long white beard that was propped up on the counter doing NOTHING said not today. We don't do that in the rain. It was barely sprinkling. I asked him how the hell was I supposed to drive for the next three days in all the weather we had coming. He said I don't know. I then drove across the way to **** **** and they were happy to take care of me. Advanced Auto Parts will never get my money again!

You have lost a long time customer and I have posted this on Face Book as well. Very poor customer service!
Business Response
Date: 10/02/2024
Thank you for providing us with the opportunity to address
the complaint that ******* ****** has filed. It is important for us to hear from our
customers, and we will strive to meet your expectations. We do apologize for any inconvenience our customer had experienced due to this incident. There are some conditions where our team members are not allow to install wipers such as: rainy conditions, they are the only TM inside the store or they have not yet been trained to do this install. These are in place to not only protect our team members but also to protect a customers vehicle from potential damage. We have reached out to the store to let them know about this incident so that it can be handled more appropriately in the future.Our promise is to provide superior customer service and
offer high quality products when you need them. Thank you for allowing us to
respond.
Initial Complaint
Date:09/16/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car needed to be jumped twice. Brought it in and had the battery tested and the person who was sent out had very minimal knowledge of what was going on and even kept asking me for help / information that was listed on the battery.

Needed a new battery no big deal. Go in and buy it and they said they can install it for me. Against my better judgement I said sure why not thinking that if they mess anything up they will at least replace it.

About 25 minutes goes by and the person who was changing the battery said he needed to go in for help. What I wasn’t expecting was the person who came out to help being even less useful. He lost a bolt, ripped the battery padding IN TWO PIECES, and broke the battery support bolt all within a few minutes. ( too many times he said “ it doesn’t need to be perfect )

When I stepped out of the car expecting to get some kind of update since I was sitting in the driver seat and could hear literally every single word they said they both went silent. I grabbed the battery padding that I watched them try to hide from me and when I stepped in front of the car he says you’re all set as long as you’re not racing it.

I said I brought this in and everything was functional and not only did you break the bolt but you ripped the padding and tried to hide it. No responce they just both walked away

Then someone else a manager came out and looked at it for about 30 seconds and said there’s nothing he can do. When I said “ listen I know it’s an older car but when I brought it in here all my things were there and worked as they should “ this guy has the audacity to say there’s nothing I can do except give your dog a cookie
When I left, I called corporate. Corporate escalated my case to ***** at District manager, who was very rude. ***** told me to get estimates and I would be taken care of after providing estimates. Once estimates were provided, he stated I would need to pay out-of-pocket and began becoming extremely irritated and hung up.
Business Response
Date: 09/16/2024
Thank you for providing us with the opportunity to address
the complaint that ****** ********* has filed. It is important for us to hear from our
customers, and we will strive to meet your expectations. We apologize for an inconvenience the customer has experienced with this incident. We have reached out to our field team and they have advised us our VPO has reached out to the customer today. We are currently making arrangements to have the repairs done and the shop be paid directly by us.Our promise is to provide superior customer service and
offer high quality products when you need them. Thank you for allowing us to
respond.
Initial Complaint
Date:09/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a DieHard Gold battery with a 3 year replacement warranty. Battery failed numerous times within 3 years. *** came out and gave me a jump and determined battery was in need of replacement. Went to Advance Auto and requested replacement. They would not replace battery. Falsely claimed that there was an unknown draw on the battery. Would only offer to charge battery overnite. I feel that the 3 year warranty is issued in bad faith and I am requesting a refund.
Business Response
Date: 09/11/2024
Thank you for providing us with the opportunity to address the complaint that ***** ***** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.Advance Auto Parts sincerely apologizes for the inconvenience Mr. ***** has experienced with one of his local stores not assisting with a battery replacement. We would be happy to escalate this to the store's field leadership and have a manager get in contact with Mr. ***** if he could confirm the store location where this took place.Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 09/16/2024
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Advance Auto Parts requested address of local store. It is located at **** ****** **** ************* Please be advised that I had to go purchase a new battery at another store. I could not risk further road breakdowns with the Advance Auto battery.

Regards,

***** *****
Business Response
Date: 09/21/2024
We have escalated
Mr. ******* concern to the field leadership of store ****, located at **** ****** **** ******* ** *****. Please allow 24-48 hours for the field leadership to give Mr.
***** a call and see if they are able to assist with his battery replacement.Our promise is to
provide superior customer service and offer high-quality products when you need
them. Thank you for allowing us to respond.
Customer Answer
Date: 09/23/2024
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
A general manager named ***** contacted me. He ended up hanging up on me which is unprofessional. Tone of his voice was to put me on defensive. He questioned who I talked to at store and if I actually came to the store. He said store had no record of this. This is on the store to create a record, not me. I identified team members by name and description of person who checked my battery. *** showed me their reading that battery was in need of replacement. Store response of an unknown draw on battery was untrue. I have since purchased a battery and have not had problems. I could not have further breakdowns with their battery. Offering to put an overnite charge on a defective battery was not a viable solution. Advance Auto still owes me for my original 3 year warranty replacement that they would not honor.

Regards,

***** *****
Business Response
Date: 09/24/2024
We have communicated
with the store leadership who have confirmed at this time that Mr. ***** was
unable to provide a receipt regarding this purchase and declined to accept
store credit. In order to further assist, we would need to have further
information to attempt to find this purchase. If Mr. ***** could provide a
specific date and amount from his bank statement, we can attempt to find the
receipt in our systems and see if we can assist. Our promise is to
provide superior customer service and offer high-quality products when you need
them. Thank you for allowing us to respond.
Customer Answer
Date: 09/24/2024
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was never asked by store management for my receipt. Copy of receipt is attached. In my conversation they questioned who I talked to and if I was ever actually at the store for battery issue. Battery purchase was 9/30/21

Regards,

***** *****
Business Response
Date: 10/01/2024
We have processed a
check request to Mr. ***** for $216.64 to the provided address of ***** ***** ***** *** ********* ** ****** We will put in this request as Next Day Air via
*** so it comes in a timely manner. Our promise is to
provide superior customer service and offer high-quality products when you need
them. Thank you for allowing us to respond.
Customer Answer
Date: 10/02/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** *****
Initial Complaint
Date:09/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been back and forth with advance auto parts in ***** *******/customer service, regarding a part warranty. The part warranty has been honored and I paid the $28 to have the part ship to the store. Advance refuses to give me the part that was warrant. After consulting with a different location, when you scan the receipt it states this item has already been returned. I went 3 weeks without my vehicle due to advance auto parts making me jump threw hoops. Due to the emotional distress this was causing on my personal life including hindering my job performance at work, I broke down and bought a different part and had my car fixed. I now have the original part in hand, including the receipt stating the part warranty has been honored. Advance will still not exchange my part nor give me a refund. As mentioned earlier, when this receipt is scanned it pops up an error stating this item has already been returned. So now I have endure a great deal of emotional distress, I'm out a manifold converter that was warranted to me, including my $28 I paid for the part to be shipped to the store. In addition the extra money out of my pocket I had to pay for a new manifold converter. I want advance auto parts to make this right. I did everything correct on my end, it's time you do yous!
Business Response
Date: 09/13/2024
Thank you for providing us with the opportunity to address
the complaint that ***** ****** has filed. It is important for us to hear from our
customers, and we will strive to meet your expectations. We do see where this order was fully refunded on 6/17/22, 8:25 AM. We have attached the invoice for the customer to view. This is why the stores system would not allow another return of the product. If this product has been previously exchanged then the exchange receipt is what would be needed in order for us to further assist at this time.Our promise is to provide superior customer service and
offer high quality products when you need them. Thank you for allowing us to
respond.
Customer Answer
Date: 09/17/2024
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, additional information has been provided included the warranty receipt has been attached/uploaded.- A refund was never issued on 06/17/2022. This is a known error with in Advance Auto Parts database. Their customer service team and I have already discussed all matters in regards to this concern.- The manifold converter warranty was honored on 08/18/2024, by their sales team member ****. At that time, I also made the payment of $28.11 to have the new manifold converter shipped to the Advance Auto Part store in ***** *******, **.- **** advised me to call the store and verify the new manifold converter was indeed delivered to their location. - once verification was made, one of their parts delivery drivers will bring the new manifold converter to my local mechanic shop. - This arrangement made by **** was never kept.- As mentioned previously, I have the original manifold converter in hand, including proof the part warranty has been honored.- Now due to Advance Auto Parts system errors once again, it states the manifold converter has been returned and/or refunded.- Advance Auto Parts states they care about their customers. If this is true, then take ownership of your wrong doing and make this situation right.- Either Advance Auto Parts exchanges my part I have on hand for the new manifold converter I ordered, or issue me a full refund of $507.28. That cost includes the manifold converter part including the $28.11, I paid initially for the new manifold converter to be shipped to the ***** *******, ** location.

Regards,

****** ******
Business Response
Date: 09/26/2024
We have reached out to our field team and they will be contacting the customer shortly to resolve this incident. Our promise is to provide superior customer service and
offer high quality products when you need them. Thank you for allowing us to
respond.
Customer Answer
Date: 09/28/2024
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. See following response.-I came to the BBB looking for help to resolve this dispute.-I have already endure 3 weeks plus, of emotional distress when trying to resolve this dispute with Advance Auto Parts field team. -This dispute needs to be resolved here.-The next response from Advance Auto Parts needs to include one of the two options that was given to them in my previous response. -Option #1: Advance Auto Parts exchanges my part I have on hand for the new replacement manifold converter that was ordered and shipped to the store. (Part warranty was honored and shipment paid for, see attachment in last response)-Option #2: Advance Auto Parts issues me a full refund of $507.28. (See last response regarding the breakdown of refund).-Furthermore, I came to the BBB for help and have this dispute resolved here. I will not allow myself to endure additional emotional distress in speaking further with Advance Auto Parts field team via phone.

Regards,

****** ******
Business Response
Date: 10/02/2024
Our field team has advised they reached out to the customer previously and have advised the vehicle be taken to a *** dealership to resolve the issue. The provided us with a case number from the *** dealership as well of ********.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 10/04/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.-I will be receiving two refund checks from Advance Auto Parts through the mail.-First check for $478.57-Second check for $28.71I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** ******
Initial Complaint
Date:09/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since I purchased my items, and returned the items required for return, I had to switch my banking due to a legal issue my wife is involved in. My former bank let me know that the funds would be sent back to Advance since there is no account to credit. I cannot get a hold of anyone at Advance to assure my return money will be sent back to me either in a check or EFT. I was offered a 'gift card' in a poorly written one sentence email with spelling and grammatical errors.
Business Response
Date: 09/09/2024
Thank you for providing us with the opportunity to address the complaint that ***** **** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. The online agreement is that refunds will be processed to the original method of payment. If the bank allows the refund authorization to go through and does not reject the attempt from the start Advance Auto Parts has to wait for the bank to send the funds back. Once the funds are sent back a check will be mailed to Mr. **** for the refund amounts. As of 9-9-2024 the bank accepted the refund and has not sent it back to Advance Auto Parts to allow a check to be sent for the refund. The refund for $156.91 has an Acquirer Reference number of *********************** and the refund for $56.59 is ****************** Please have Mr. **** provided this information to *** bank so they can send the funds back to Advance Auto Parts. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

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