Business Profile

New Auto Parts

Advance Auto Parts

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Advance Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

408 total complaints in the last 3 years.
165 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/15/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday, 13 June 2025 I placed an order for a part I needed immediately. I paid extra for the highest priority delivery. Two days later I checked on the order to see that it had not even shipped yet. I called to cancel the order. The issue is that They refuse to cancel an order that has not even shipped yet. I tried speaking with the help line and a manager, they are adamant that it is impossible for them to do anything to mitigate this problem. This is an appalling business practices.
Business Response
Date: 06/16/2025
Thank you for providing us with the opportunity to address the complaint that ******* has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. Advance Auto Parts can only cancel a ship to home order up to 45 minutes after an order is place. The Urgent Ship speed is 1 business day for processing the order and then arrives in 1-2 business days. This is advised on the website when selecting ship speed. If Mr. ******* no longer needs the part he can call once he has the tracking number for a return to sender to be processed and a refund to be issued, or he can accept delivery and return the part to his local store for a refund to be processed. Screen shots of the policy have been provided and here are the links to the policy as well. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 06/16/2025
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The proposed action will not resolve my complaint because there is no action proposed. Just like when I called the customer support line, all this business is doing is repeating a policy of refusing to help customers. As of the time I am writing this, the part I ordered (and needed IMMEDIATELY) has still not been shipped. It is in the same processing status that it started in the instant it was ordered. This is three days after placing the order. Please note the "Arrives in 1-2 business days". This is what a customer sees when placing a high priority order. Beyond that, the part has not even been processed yet! All I want is for the order to be canceled and my money refunded. But this company has a policy of refusing to assist customers. And all it appears they will ever do is repeat this policy.

Regards,

****** *******
Business Response
Date: 06/17/2025
The package has been sent out by our Distribution Center. We
have done a return to sender and refunded the online order *********. Please
allow 5-7 business days to see the refund back on the Visa ending in ****. Our promise is to provide superior customer service and
offer high-quality products when you need them. Thank you for allowing us to
respond.
Initial Complaint
Date:06/14/2025
Type:Facilities Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I dropped off my car battery at Advance Auto Parts to be charged, which is a service they routinely offer. I was told it would be ready later that day or the following day. When I returned to pick it up, the staff could not locate my battery and claimed it had been misplaced. After speaking with multiple employees, I was told there was “nothing they could do,” and no one took responsibility for the loss.

Despite my repeated attempts to get answers or a resolution, I was met with indifference and blame-shifting. I was not offered a replacement battery, a refund, or even a proper apology. I left without my property and without any form of compensation. This is unacceptable customer service and a complete lack of accountability.
Business Response
Date: 06/14/2025
Thank you for providing us with the opportunity to address the complaint that Mr. ******** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. We are sorry to hear of this experience. Please provide the store address and date of this occurrence so this can bee looked into further. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 06/14/2025
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Store location: *** * ****** ** ******* ** *****date battery was dropped off: Estimated May 20th - May 30th 2025

Regards,

******* ********
Business Response
Date: 06/23/2025
District manager ******* has attempted to contact Mr. ******** multiple times and left messages with his contact information. As of today 6/23/2025 he has not received a call back from Mr. ********. Please have Mr. ******** return district manager ********* call for further assistance. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.
Initial Complaint
Date:06/14/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a set of sway bar links for a 2012 ram from the ***********, ** location. ( Carquest brand ) . Within 3 weeks time the rubber broke on the link. I called and informed then what happened. They told me that l can not make an exchange and that l would have to return the set and buy a new one. That is what l did. So, the new set did the exact same thing. I called again and they told me that l can not return them and l can only make an exchange or an upgrade. They parts don't come with torque specs and the parts store knows nothing. They actually tried to tell me l wasnt in the system at the *********** location. They have cost me over 8 hours of my time now between the two installs and being on the phone. They told me l should call car quest and that they won't give me a refund of $130. This is ridiculous and l will never buy anything from Advance Auto in the future because they don't stand behind the products they sell. I want a return so l can buy them from ****.
Business Response
Date: 06/14/2025
Thank you for providing us with the opportunity to address the complaint that Mr. ****** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. Advance Auto Parts warranty is a part for part exchange. As an onetime courtesy if Mr. ****** provides a receipt of repurchase from **** a check can be mailed to reimburse the original purchase with Advance Auto Parts in the amount of $130.00. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 06/18/2025
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I told you already. Where l purchase the new parts has nothing to do with your defective parts. I can not purchase new parts until l get a refund. As l stated already l will bring the old parts back for a return. And again you have until Monday before l make a formal complaint to consumer protection and FTC.
Business Response
Date: 06/18/2025
As an onetime courtesy a check can be mailed to Mr. ****** for $130.00 if he provides a valid mailing address. The check request process takes 14-21 business days to arrive. In the future the warranty is a part for part exchange and cannot be refunded.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 06/18/2025
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Here is my address for the check refund of $130. ****** ****** *** ********* **** ************ *** *****

Regards,

****** ******
Initial Complaint
Date:06/13/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please investigate and reinstate all Speed Perks that expired. Customer service was only able to do those w/in the last three months.

Also, please improve your customer service chat. I'll say X happened, I need Y, then they'll not read/acknowledge Y and just focus on X. It is absurd. It is like chatting w/bots even though I'm connected to real people at that point. Attached is a chat log so you can see but one example of how bad they are there, and this was in some ways the best of the people I've communicated with through chat as of late. If after reading the chat log, and knowing I had numerous issues w/numerous people..., you think I should be given a gift card for the bad customer service, and I spent like an hour and a half working on this so far, which is worth something..., please kindly issue one as a substantial one-time customer service gesture for this.
Business Response
Date: 06/16/2025
Thank you for providing us with the opportunity to address the complaint that Mr. ********* has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.Advance Auto Parts apologizes for the experiences through our chat platform. We are investigating this and taking this opportunity for additional coaching for the agents. As far as the expired Speed Perks, on our website under the Terms and Conditions for Speed Perks, it states the following : (3) Expiration of Rewards: Regardless of Member's Tier, Rewards expire 90 days from the date of issuance and will not be reissued (nor will points redeemed be refunded). See the Speed Perks reward email or text for further details. We are issuing Mr. ********* a $25.00 Gift Card to the address that was provided when the complaint was filed. It takes 14-21 business days for that to arrive in the mail. Here is the link to the Speed Perks Terms and Conditions- ******************************************************
Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 06/17/2025
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
$25 for the extreme amount of time spent with chats with such poor customer service? Not more like $45?Also, I wrote there was precedent for reinstating speed perks points. Even the last person confirmed they can be reinstated but only within 90 days of expiration. I don't know if I misunderstood, but didn't you show a policy about not even being able to reinstate them within 90 days? If so, then there is plenty of precedent allowing reinstatement of speed perks points after they have expired. In that case, and that was the point of my original complaint, I should not today have a 90-day and then no reinstatement option available based on past experience, which also did not include anyone (other than this last time) saying they cannot be reinstated in the future either at all or within 90 days of expiration.

Regards,

****** *********
Business Response
Date: 06/17/2025
According to the Speed Perks terms and conditions previously sent, once the Speed Perks expire, they will not be reissued. Speed Perks expire 90 days from the date of issuance. We see that Mr. ********* has been reissued Speed Perks in the past, and any expired rewards will not be reissued. It does not state anywhere that they can be reissued within 90 days. The $25.00 gift card is the most that we can issue for this, as he was reissued a $20.00 Speed Perk already. Here is the link to the Speed Perks Program terms and conditions found at the bottom of the page. ****************************************************** Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 06/24/2025
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It appears my original complaint enclosed a file " qwert.jpg" that was not relevant to my complaint (I seem to have picked the wrong file when I submitted). Is the company open to any improving of their offer if I can provide a corrected attachment?

Regards,

****** *********
Initial Complaint
Date:06/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/24/25, I went into the **** ********** location and purchased the Slime Tire inflator, while the device powered on it did not stay on the tire steam and therefore was useless.

I immediately went back into the store where they stated it could not be returned. I feel this is ridiculous. The manager checked and just said that it power iron so it works. I explained that wasn’t the issue, it doesn’t stay on the stem and doesn’t put air and the tire. It’s defective!!

Your return policy is not on the receipt nor would I consider this an electronic device. It’s very sad that your company would stand behind products you sell.

This is the reason why you are losing customers and will be out of business shortly.
Business Response
Date: 06/16/2025
Thank you for providing us with the opportunity to address
the complaint that ******** *****, has filed. It is important for us to hear
from our customers, and we will strive to meet your expectations. We apologize for the inconvenience this has caused. We will
request a check to be sent to the address listed in the complaint in the amount
of $34.23. Our promise is to provide superior customer service and
offer high-quality products when you need them. Thank you for allowing us to
respond.
Customer Answer
Date: 06/19/2025
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******** *****
Initial Complaint
Date:06/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an online order for car parts on May 28th 2025 in the amount of $63.95. I canceled the order the same day and was refunded almost immediately. The charge remained as pending in my account and is still pending. On June 6th 2025 at 1:28 pm I received a second charge for $63.95 that posted to my account and took my balance into the negative. I called their customer support and was told they saw nothing unusual on my account and would not be able to give my money back.
Business Response
Date: 06/06/2025
Thank you for providing us with the opportunity to address the complaint that ******* ******* has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.Advance Auto Parts has investigated this for Mr. *******, and we found no additional holds on our end for Order #*********. Mr. ******* was advised that he would need to dispute the charge with his financial institution. The hold was reversed as soon as the order was canceled on May 28, 2025. See attachment.Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.
Initial Complaint
Date:06/05/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/4/25 I purchased a starter for a 2011 Hyundai Santa Fe for $232. Brand new remanufacure from the box. I was never aware or offered a test in store to see if it worked properly. Went to install starter and it jammed the engine up, upon testing it failed so I brought it back wanting either replacement or refund for a defective part. I was then told they do not do that and ultimately kicked from store. When reaching out to customer service they were able to get me a replacement with them. Went back inside and was sent to ******* ** location for the starter in stock. This was tested in store and failed. When calling back to ******** location ******* had informed me they could do a defective refund and give my original part back to me. ******** location refused and insisted on ordering new part and keeping mine. I no longer trust the quality of their part after both times it failed from the box. Staff at ******** was very rude and quick to shut down any help. Told me it’s my problem
Business Response
Date: 06/05/2025
Thank you for providing us with the opportunity to address the complaint that Mr. ********* has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. The warranty process is typically a part for part exchange. Given the store doesn't have another one available for the customer District Manager ***** has advised the customer was contacted and on the way to the store to receive a defect refund. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 06/13/2025
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Good morning Thank you for reaching out, yes it was received Regards,

***** *********
Initial Complaint
Date:06/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/22/25 I went online to search for a part for my van. I put in the make, year and model plus engine size. A part popped up with Advance Auto Parts. I assumed it was a correct part since I have no way to get an exact part number. I ordered the part costing $113.95 and free shipping. I received the part and it was incorrect, I contacted Advance via phone for return information I was given the run-around by ********, placing me on excessive holds. She told me 2 options, either buy the part from someone else and prove I purchased it, or mail it back at my own expense. She claimed I should have known the part was not correct. I asked for a supervisor and got *****, who was even more difficult and less understanding than ********, he was rude and blamed me as well for ordering the wrong part. Said he would not pay for the return. I told him I would file this complaint and he couldn't care less. I have never purchased something online where I was treated like I was treated by *****. It is unacceptable to accuse the customer of ordering the wrong part when there system offered the part as correct, he looked the part up and confirmed it was wrong, so he further accused me of ordering wrong and he was not going to help in anyway with the return. I have no confidence that if I pay to return this part I will even receive my money back
Business Response
Date: 06/05/2025
Thank you for providing us with the opportunity to address the complaint that ****** *****, has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.Unfortunately, the customer did not use our fitment tool on our website to make sure the part was an exact fit for his vehicle. Per our policy, the customer will be responsible for shipping the part back to us for the refund. An email with the return instructions has been sent to the customer via the email address on the order. Here is a link explaining how the customer can properly use our vehicle fitment tool on our website for future reference.*************************************************How-can-I-find-a-specific-product-for-my-vehicleOur promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 06/09/2025
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I did use the tool and the part I ordered was the part that came up on that tool. This company has a history of bad service and cheating people on returns. Just read reviews of this company. I will not accept this reply. If they do not refund my money plus the shipping we will go to small claims court and they will be responsible for the court fees as well.

Regards,

****** *****
Business Response
Date: 06/18/2025
The order has been marked as returned. The customer will receive a full refund of $113.95, issued to the same payment method used for the order. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 06/20/2025
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The issue here is not the refund, it is the payment of postage to return the item. Advance Auto falls back on blaming me claiming I did not use their system to determine the correct part, however how do they think I got the part I did not just make up the part number, I got it from their system. This company is egregious, they blame the customer, I don't think this business model will last too many years. I hope to see a shut down of this crooked company.

Regards,

****** *****
Initial Complaint
Date:06/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
hello my name is ***** ******** i had purchased a Die Hard battery with a 3 year warranty from advance auto parts in 8/24 my battery is no longer working i called location on 6/2/2025 to get a replacement battery but advance auto parts is no longer in ********** i called on 6/2/2025 corporate they told me i need to purchased another battery with there competitors and they will reimbursement my purchase with my receipt but i told them i have no money for a battery and this my only transportation for my work i need a battery by the end of this week i believe they should honor there warranty and have them send me a check or wire me money to purchase the same battery please help me get a battery replacement as soon as possible i have no money to purchase a battery at this moment i depended on the 3 year warranty for replacement
Business Response
Date: 06/02/2025
Thank you for providing us with the opportunity to address the complaint that ***** ******** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. Due to the recent closure of our stores in **********, we have implemented a policy to honor warranties purchased prior to the start of the closing procedures. In Mr. ********** case, he was informed that we are prepared to refund the original purchase made at Advance Auto Parts. However, in order to process this refund, we require a receipt for the repurchase of the battery from a competitor that still operates in **********. Unfortunately, we are unable to proceed with the refund until this documentation is provided. Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 06/02/2025
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

***** ********
i do not accept this offer because they never reached out to me about there stores closing in ********** or even attempted to send me the advance auto parts warranty polices they made when they closed al ********** locations
Business Response
Date: 06/08/2025
As we sympathize with Mr. ********, this was announced on several news outlets as well as advertised at the store level. Each closing location had banners stating the stores were closing. The closing procedures started in November of 2024 and continued until mid-March of 2025. This policy was put in place to assist the customer's that still had warranties before the closing procedures started. Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 06/09/2025
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In addition to the fact that I don't live close enough to this area to notice this issue, I bought this battery back in August 2024, so I was unaware of it because I didn't see any banners or posters announcing the company's closure or going out of business. As I mentioned, this business is fifteen miles from where I reside.
Regards,

***** ********
Business Response
Date: 06/13/2025
We understand the frustration of Mr. ********, not having the funds to repurchase another battery. We will need a document from a mechanic or another store that has tested the battery providing the reading as defective for the battery. Since Mr. ******** is unable to repurchase, if we can have this documentation, we can then submit a check for the defective battery he currently has possession of. We need proper documentation to support why we are submitting a check.Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 06/13/2025
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** ********
Initial Complaint
Date:05/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On a 24th of May, the year 2025 I went into Advance Auto Parts store located on lake street, South in ***********, *********, to purchase quarterless impact or wrench. The empty box on a store shelf. I gave to the gentleman behind the counter who acted and negotiated and he took my barks. And took it to the back of the store and proceeded to give me the recorded impact. Orange, I didn't notice I took it home. I looked at it when I got home. Didn't open a package at all. And instead. Went to ******** down the street and purchase what I wanted. The next day the 26th I want to take it back and the gentleman told me that there were no refunds on electrical tools or anything like that. I am fighting their decision because I was not properly helped and because of the gentleman. I believe was not in his correct mind. He sounded walked and acted like he was drunk. And the box is was has to still original tape on it and everything, I have my receipt and all of that. They can open it up in front of whoever there and show them that I've not touched anything I've never operated it. I've never opened that box. I just feel like I should have my money back. Because the young inabriated. Gentleman, that helped me gave me the wrong thing.
Business Response
Date: 05/27/2025
Thank you for providing us with the opportunity to address the complaint that ***** ***** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.Advance Auto Parts apologizes for this experience. We have escalated ***** *****'s concern to the field team over Store #**** where the purchase was made. ***** ***** should expect a phone call from the field team within the next 24-48 business hours. Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.

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