Business Profile

New Auto Parts

Advance Auto Parts

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Advance Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

411 total complaints in the last 3 years.
165 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/19/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 3, 2024 I stopped by the Advanced Auto Parts store located on ******** *** ** ********** because I simply needed a replacement for my rear blinker light that had went out and was given a hard time by someone whose name is ****** *., according to the receipt. He asked how he could help me first. I responded that I needed a rear blinker light for my vehicle. He then said, well I'm going to need the make and model of your vehicle with an attitude as if I was in the wrong for not including the make and model, and without giving me a chance to give him the make and model. After he has my vehicle pulled up in the system he asked me again what I needed and I responded again that I needed a rear blinker light. Even though I had already said rear the first two times, he asked me if it was for the front or the rear. I again replied that it was the rear. I could see his screen with the items that popped up fairly decently after he went around the counter to the sales floor and came back with the first item he grabbed I could clearly see that what he grabbed wasn't the correct item. I told him it wasn't the correct item and he started arguing with me saying that it had the same item number. I had to explain that even though they had the same or similar item numbers that the one he grabbed said LED and the one in the picture was not LED. After he saw he couldn't find a way to keep up his argument he looked at the screen again and went back around and found the item that was actually on the screen. When purchasing this item he gave me a hard time to make me feel stupid for not remembering my rewards email. Even though I could see the screen I didn't notice that he had clicked on front after I repeatedly told him it was the rear. Because he sold me the wrong item I had to make another unnecessary trip and risk getting pulled over longer. This is an example of being profiled/bullied and this has also happened in the past here. This is the closest, most convenient store.
Business Response
Date: 02/21/2024
Thank you for providing us with the opportunity to address the complaint that Mr. ***** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. I greatly apologize for the experience Mr. ***** had with store **** team member ****** *. The store's general manager ****** was able to speak with Mr. ***** and advised him that Advance Auto Parts has a zero tolerance for discrimination of any form. Legal we cannot disclose action taken against the team member however, this has been addressed with team member. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 02/23/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* *****
Initial Complaint
Date:02/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Advance auto changed my battery with the car running and a something plugged into my obd plug hooked up to another battery andjump booster box, shorted out my entire electrical system nothing works on the car now, they refuse fixing it, they have given me the runaround for 3 months and I'm just out a 18,000 car now that's junk because they destroyed it, I have tried everything and don't know what to do
It's going to cost over 10,000 dollars or more to diagnose and fix the problem......I need them to either fix my car or give me replacement cost and junk the car buy new one
Business Response
Date: 02/19/2024
Thank you for providing us with the opportunity to address
the complaint that Mr. ******* has filed. It is important for us to hear from
our customers, and we will strive to meet your expectations. Mr. ******* has been advised that we need documentation from
a licensed shop to show proof that a team member error caused the damage in
question. To date we still do not have that documentation and can not move
forward with the claim without it. Mr.
******* has also advised that he has obtained legal counsel as well and when
that is advised we normally no longer interact with a customer at all
and advise them to have their attorney contact our legal office. If we can obtain
the requested documentation showing proof of fault we are happy to file a claim
with our field leadership. Our promise is to provide superior customer service and
offer high quality products when you need them. Thank you for allowing us to
respond.
Customer Answer
Date: 02/22/2024
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Advance auto has lied to you , I already paid 150.00 for a diagnostic and submitted to Advance auto, advance auto offered 1500.00 and refund of my cost of battery, which doesn't even cover the 8,000 to 14,000 dollar repairs needed from the damaged they caused, so advance auto "escalated " it to a 3rd party red tape company that has nothing to do with their insurance (which I'm beginning to doubt they even have insurance coverage) I've been told over and over again damages is paid by the store which is 100% up the the store manager which is ***** , obviously the red tape company automatically denied my claim in 2 minutes of receiving the claim. In closing I have included the denial letter........I need BBB help

Regards,

Aaron Felkner
Business Response
Date: 03/07/2024
The attached document is one we have received from Mr. ******* previously. This is from a Ford dealer that was conducted on 1/24/24. Our field team reached out to them during the investigative process regarding this and they advised they were not made aware that the battery was installed on 11/28/23 nearly 2 months prior to their diagnostic being done. They stated that with that time span it is not possible for them to state with any certainty that the battery being changed by our team member caused the issue. We advised this to Mr. ******* and he stated that Ford was lying to us and that he no longer wanted us to consider that document as part of his claim. We advised him that we would work with him if different documentation could be provided that did show we were at fault and that has still yet to be provided. Our VPO has offered a good will gesture of $1500 for the inconvenience since no proper documentation could be provided or the ability to resubmit the claim with proper documentation for the larger requested amount.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.
Initial Complaint
Date:02/14/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: 02/04/2023
Amount paid: $39.99
Product purchased : Sylvania H11 Xtra Vision Headlights

I went to the store to purchase new headlights for my car. Their system recommended me the wrong lights which did not even fit into my car. When I went back two days later (02/06/23). They told me that they cannot return/replace the lights since it's their store policy. I would genuinely like a reimbursement for the product I purchased since its on them and its their system which recommended me the wrong lights.
Business Response
Date: 02/14/2024
Thank you for providing us with the opportunity to address the complaint that has ***** ********* filed. It is important for us to hear from our customers, and we will strive to meet your expectations. Our policy specifically states that electrical items are not considered returnable. However, given the circumstance we would be happy to assist our customer with a refund. If the customer can provide us with their proof of purchase and mailing address. we will be happy to send a check.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 02/14/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I appreciate their gesture. I'm attaching the images of the product that need to be refunded. I believe the receipt will already be there in their system. The product was purchased on 02/04/2023.
Initial Complaint
Date:02/13/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon,

I hope this letter finds you well. I am writing because I received the wrong products for my order #*********. I received some spray paint instead, and customer service continuously tells me that they are "working on a resolution" back and forth to no avail. As of last week, they said a refund was processed; but nothing has happened still.

Thank you,
Business Response
Date: 02/13/2024
Thank you for providing us with the opportunity to address the complaint that **** ********, has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. We are happy to further assist. Does the customer have a case number for the previous customer service experience? I am not finding any previous cases for this customer. Also, has the customer returned the incorrect items received to a local Advanced Auto Parts or Carquest location?Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 02/14/2024
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Good afternoon,Thank you for the response. I have not received a case number as of now. My local store also cannot do anything with a can of paint on the return as it is not what I ordered, and they said only customer support can help.

Regards,

******** ********
Business Response
Date: 02/16/2024
We apologize that the store was unable to further assist Mr. ********. We would need to know which items on the order did Mr. ******** not receive. Our records indicate that there were two tracking numbers for O#*********. Tracking # ****************** for the two seat covers ordered and ****************** for the Spider-man Hug Buddy Vent Clip.Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 02/20/2024
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Good afternoon, I can confirm that neither item were received. Painting materials were sent instead in two packages.
Regards,
Business Response
Date: 02/26/2024
We apologize for any inconvenience that was caused due to Mr. ******** not receiving his order. I am happy to reship or refund order ********* for the two seat covers and the Spider-man Hug Buddy Vent Clip. Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 02/27/2024
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Good afternoon,As mentioned below already, neither product was received. Paint product was received instead.
Thank you,
Regards,
Business Response
Date: 02/28/2024
Advance Auto Parts has refunded Order #*********. The refund may take 3-5 business days to reflect on Mr. ********' original method of payment. Once again we do apologize for any inconvenience. Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 03/04/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******** ********
Initial Complaint
Date:02/13/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a alternator from one of their stores that caused additional damage to my vehicle and ended up costing me $1300 in repairs and a tow bill. The company only wants to pay for the new alternator but not the additional damage that was done to the vehicle due to their faulty part. The vehicle was diagnosed by a professional car repair facility.
Business Response
Date: 02/14/2024
Thank you for providing us with the opportunity to address the complaint that ***** ****** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.Advance Auto Parts sincerely apologizes regarding the damages her vehicle incurred. According to our records, Ms. ****** called in and spoke to a supervisor who attempted to assist with labor reimbursement. Ms. ****** was unable to provide an original invoice from the installment of the alternator, which unfortunately led to Advance not being able to assist with further labor as well as a damage claim. Also, the part is no longer in Ms. ******** or the store's possession, so there is no part to inspect to proceed with a damage claim. The supervisor reached out to Ms. ****** again and offered a customer satisfaction check in the amount of $525.00, which at this time is the most Advance is able to offer.Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 02/14/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** ******
Initial Complaint
Date:02/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Advance Auto Parts has owedme since Nov 2023 a credit of $594.00.
After multitudes of contacting they refuse to issue a credit owed after I closed my business. I want resolution.
Business Response
Date: 02/12/2024
Thank you for providing us with the opportunity to address the complaint that ******* ***** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.Advance Auto Parts sincerely apologizes for the experience Mr. ***** has had regarding a credit that was owed. According to our records, Mr. ***** called in and spoke to our Professional department on January 2nd stating that the check he was issued was going to the incorrect address. Mr. ***** called in again on the 23rd, where he was told the lost check had been reissued to the address he provided, **** * ******* *** ******* ** ****** The agent who spoke to him also advised the check can take up to 6 weeks to arrive. Advance does greatly apologize for the long delay in resolving Mr. ******* situation.Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.
Initial Complaint
Date:02/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought some lug nuts from them and they rusted after I had them on my vehicle for only about 3 to 4 months. when I told them about it they said they would order me new ones at no cost. my wife went to pick them up they said she had to bring the other ones back to get a refund but she had to pay for the new ones first at $132.89 total with tax. I put the new ones on my truck and when she went to return them they said they didn't do returns on them. we live in ** they're going to rust with the salt on the roads. I wouldn't have changed them if they didn't say to bring them back for a refund.
Business Response
Date: 02/11/2024
Thank you for providing us with the opportunity to address the complaint that ***** ****** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.Advance Auto Parts sincerely apologizes for the experience Mr. ****** had with one of our store locations regarding the return of a part. We would be happy to escalate this to the field leadership to not only reach out to Mr. ****** and come to a satisfactory resolution but to also use it as a coaching moment with team members. If Mr. ****** would provide the correct store location where this occurred, we would be happy to escalate this issue to their management and have them give him a call.Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 02/12/2024
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,

***** ******

The lug nuts that I purchased says right on the package NO MORE RUSTED NUTS. That's why I bought them. I bought them at store ****** ** **** **** ******* *** ******** **. The clerk at that store said to bring the old ones in and they would replace them at no cost. That's what they should do.*** ******
Business Response
Date: 02/17/2024
Advance apologizes
about the regarding the defective parts Mr. ****** received. At this time, we
will escalate this matter to the field leadership of the store located at **** **** ******* ******* ********* ** ****** so they can investigate the situation
and contact Mr. ****** to provide a satisfactory resolution. He should receive
a call within 24 business hours from the management of the store. Our promise is to
provide superior customer service and offer high-quality products when you need
them. Thank you for allowing us to respond.
Initial Complaint
Date:02/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Advanced Auto parts in ***** ********* sold me wrong parts for my vehicle with me unknowing they were incorrect until after the installation which resulted in my vehicle not starting. They towed my car to their mechanic which would not give me any information but a price of $3,200 that I was going to have to pay for repairs. I requested the diagnostic report from the district manager of advanced Auto parts as well as ******** auto repair. They will not allow this neither party, so how do I know what is wrong and that the incorrect parts didn't cause this issue.
Business Response
Date: 02/10/2024
Thank you for providing us with the opportunity to address the complaint that ******* ****** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.Advance Auto Parts sincerely apologizes for the sale of the incorrect spark plugs to Mr. ******. We show in our records that this has been escalated to the District Manager of the store located at **** ******* ***** ******* ****** ** *****. At this time, we can loop in higher field management to look into this situation and reach out to Mr. ****** promptly to attempt to reach a satisfactory resolution.Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.
Customer Answer
Date: 02/12/2024
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have spoken to ****** ****** the district manager, the outcome of this was "sorry for your luck". That I'm responsible for the $3,200 repair bill. Neither ****** nor her mechanic at ******** auto repair will discuss or provide documents showing what the $3,200 repairs are.

Regards,

******* ******
Business Response
Date: 02/19/2024
Advance apologizes
for the ongoing situation with Mr. ****** and his vehicle. We have been in
contact with the district manager ****** and she has sent Mr. ****** the
requested documentation, unfortunately she was under the impression that he
already had the documents. She confirmed that she emailed Mr. ****** at
approximately 10AM this morning.Our promise is to
provide superior customer service and offer high-quality products when you need
them. Thank you for allowing us to respond.
Customer Answer
Date: 02/20/2024
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No she refused to provide documentation if you look in the claim on your end, it will show where I called in and reported this. **** at ******** auto repair refused to provide me with any information or diagnostics report as well as a itemized repair bill. I had the right to obtain this report we I paid to have my vehicle towed back to my home. I have witnesses where I talked to both parties ****** and ***** secretary at ******** auto repair, each time I spoke to either one they were on speaker phone with documentation of the conversation. In ********* it's illegal to record a conversation without the other party being notified.
Regards,

******* ******
Business Response
Date: 02/26/2024
Advance has
confirmed at this time that the district manager ****** provided the diagnostic
report from ******** Auto Repair to Mr. ****** via email. We have also attached
it to this response if Mr. ****** is unable to view the email or the
attachment. The other two mechanics that ****** spoke to over the phone also
confirmed that the spark plugs would not have caused a timing chain issue,
which is confirmed also by the diagnostic report. Our promise is to
provide superior customer service and offer high-quality products when you need
them. Thank you for allowing us to respond.
Initial Complaint
Date:02/06/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sunday 2/4/24 my husband was working on his truck. I ordered the parts from advance, online. The rotor was under warranty so we took it to exchange. Unfortunately the part was in stock at the ******* store not the ******** store we usually go to. ** was the clerk who assisted us. He told us to return the defective part to the store we had purchased from. I also had to purchase a few other items & returned to the store multiple times. The brake pads were fine. The caliper I purchased at 7:30pm. I handed them the core at the same time. The man at the ******** store put the core in the box & handed me the parts in the plastic only. I returned home & discovered it was the wrong part. I called them but they were closed. The following day 2/5 I return to advance to do a simple return. I was threatened & spoken to in a very rude manner. ****** was the name on his shirt however he was doing transactions in the name or ***** *. He refused to refund my card despite having purchased them less than 24 hours prior. He insisted I had to take store credit. So now this man who tells me “you see I’m a big man right? You should probably listen to what I tell you little mama” so I’m supposed to take store credit & return to a store where the manager is threatening & harassing? I don’t think so. I contacted corporate & spoke to *****. She had me email her the receipts. She then asked for the number of the store credit. She assured me she would have it resolved in 24 hours. She said she canceled the store credit & would refund my card. I was also told the district manager would contact me within 24 hours. Nothing they promised has happened. They charged my card but have already kept the returned parts, they also kept the core (old caliper) I turned in for the core fee & removed the $15 core from the original credit. ***** said they’d resolve that and “make me whole” if I gave her 24 hours. Now she’s not replying & I still do not have my refund. I just want my money back & this man charg
Business Response
Date: 02/08/2024
Thank you for providing us with the opportunity to address the complaint that Ms. ********* has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.Advance Auto Parts apologizes for the issues that Ms. ********* has experienced. After further investigation of Ms. *********** complaint, I see that District Manager **** spoke to Ms. ********* today and she was advised that he would take care of the issue with the store Team Member. As of today, Ms. ********* was refunded for both online orders totaling $106.66. O#********* was refunded $32.09, and O#********* was refunded $74.57. We are sending Ms. ********* a check for $30.00 for the core. Please allow 14-21 business days for the check to be received. Our promise is to provide superior customer service and offer high-quality products when you need them. Thank you for allowing us to respond.
Initial Complaint
Date:02/06/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sale price tag for Armor All was in the wrong spot and the manager, ***** would not honor it…***** removed the price tag and put it somewhere else…then he said he didn’t move it…I can’t stand to be lied to…especially over a few dollars.
Business Response
Date: 02/06/2024
Thank you for providing us with the opportunity to address
the complaint that **** ******, has filed. It is important for us to hear from
our customers, and we will strive to meet your expectations. We apologize for the inconvenience this has caused. If Mr.
****** can confirm the store location, we will be happy to escalate this to the
field leadership team. Our promise is to provide superior customer service and
offer high-quality products when you need them. Thank you for allowing us to
respond.
Customer Answer
Date: 02/06/2024
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The Advance Auto business is in ******** **** ***** ** **** ***
Business Response
Date: 02/08/2024
We would like to apologize for the treatment Mr. ******
endured in the store. Field Leadership has reached out to Mr. ****** to honor
the incorrect price for the product. However, Mr. ****** purchased the product
at another business. Advance Auto Parts would like to offer Mr. ****** a $25 Gift Card for the
inconvenience. We will send this to the mailing address listed in the
complaint. Please allow 14-21 business days. Our promise is to provide superior customer service and
offer high-quality products when you need them. Thank you for allowing us to
respond.

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