Complaints

This profile includes complaints for Advance Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Advance Auto Parts

  1336 Plantation Rd NE Roanoke, VA 24012-5713

• 

  Advance Auto Parts

  3806 Campbell Avenue Lynchburg, VA 24501

• 

  Advance Auto Parts

  3545 Brambleton Ave Roanoke, VA 24018-6521

• 

  Advance Auto Parts

  2636 S Smithville Rd Dayton, OH 45420-2642

• 

  Advance Auto Parts

  105 Asheville Highway Greeneville, TN 37743

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5 2023 my husband ***** ******* brought his silver 2017 chevy equinox at 6:00PM for a battery check. He went in and the sales person that worked there the closing shift put his tester on my husband’s equinox battery and then it wouldn’t start and it started before he did the battery test. The employee jumped my husband’s car three times and his car wouldn’t start. I feel like the employee jumped and tested my husband’s car wrong and caused his starter to quit working. We would like Advanced Auto to pay for the repair of my husband’s vehicle repair of the starter and towing it to the shop for repair due to employee not doing it correctly.

  Business Response

  Date: 07/08/2023

  Thank you for providing us with the opportunity to address the complaint that ***** ******* has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. We apologize for any inconvenience that has been caused. Due to the nature of this incident, we have reached out to our store team to gain further information and resolution for the customer. Our team has advised they have attempted to contact the customer at the number and email address provided and have been unable to reach them.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

  Customer Answer

  Date: 07/08/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Regards, I did called ***** ********** back and left a voice message on his answering machine and I didn’t get a return call back from him on July 7, 2023
  
  ***** *******

  Business Response

  Date: 07/26/2023

  We have reached out to our field team regarding this issue and they advised they have attempted to contact the customer, but will do so again today 7/26 to attempt and resolve the issue.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

• Initial Complaint

  Date:07/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/17/2023 battery died at 7:00 pm went to have battery replaced battery was installed incorrectly blew fuses and started to spark my car sat in front of there establishment until 1:00am in the morning when i was only then able to get a tow truck i didn't get home until 2 in the morning come to find out a main fuse was blown fuse was replaced the following day but now car won't move from the park gear had to be assisted to the honda dealership for futher testing not knowing how much damage was done or that will be done only one employee went above and beyond the manager (steve) now advanced auto parts say they will cover all chargers but now its more emotionally damage and money im losing damages may accour at a later time with there error at this point i don't know what to do i feel like advance auto parts could do more but i thank steve for what he is only aloud to do

  Business Response

  Date: 07/05/2023

  Thank you for providing us with the opportunity to address the complaint that ****** ******* has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. Advance Auto Parts is sorry to hear of the trouble cause after the battery installation. If ****** ******* can provide the store number or address, we will partner with the field leadership team to see how can further assist the ****** *******. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

• Initial Complaint

  Date:06/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from this location. The item purchased was not the correct item based on the research the store did for me. Although they gave me the incorrect item from there research, they would not accept the returned item for a refund. They stated that since the package was open, they could not give me a refund.

  Business Response

  Date: 11/22/2023

  Thank you for providing us with the opportunity to address the complaint that ***** ********* has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. Our policy does advise that electrical items are considered non-returnable. However, as a one time courtesy, we will issue the customer a check to the provided address. The customer needs to leave the merchandise with his local store and we can begin the check process.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

  Customer Answer

  Date: 11/22/2023

  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:06/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Alternator for my 2002 Lexus is300 on April 7, 2023. The alternator then stopped working on June 18th. It left me on the side of the road. I brought it back to Advanced Auto parts for an exchange because it was still under the 90 day warranty. The employee *** tested the alternator, and it tested faulty. He agreed to exchange it for a working one. While I waited, *** had to call the assistant manager, **, over for help twice. Then a third time, the assistant manager informed me that *** had refunded my money by accident instead of doing an exchange like I came in for. Since it was a Sunday, the banks were closed and the next day is a federal holiday (Juneteenth). I still have not received my refund, and I am missing out on Thousands of dollars by not having the alternator I came in for. They had the alternator in stock on the shelf, but refused to exchange mine for it. I politely informed them that is not what I came in for, and that it is bad business to refund my money without me asking, and now refusing to give me the part I came in to exchange. The assistant manager told me to just wait around the store until my money came back. I informed him that it is Sunday and the following day is a federal holiday but he acted like he didn’t hear me and told me to have a nice day. I politely asked for his name, the associate that initiated the refunds name, and the Managers name. I believe I was taken from and had my hard earned money stolen from me by not being able to work because an employee made a mistake.

  Business Response

  Date: 06/19/2023

  Thank you for providing us with the opportunity to address
  the complaint that ****** *********, has filed. It is important for us to hear
  from our customers, and we will strive to meet your expectations. We are very sorry for your in-store experience and the
  inconvenience this may have caused. It is normal procedure to return online
  orders and repurchase the defective part. Advance Auto Parts has this information
  listed on our website. We have included the link below. We will be happy to
  issue a $75.00 Gift Card for the inconvenience. The refund was processed back
  to your credit/debit card ending in **** and will appear in your account within
  3-5 business days.  ***********************************************************************************Our promise is to provide superior customer service and
  offer high-quality products when you need them. Thank you for allowing us to
  respond.

  Customer Answer

  Date: 06/20/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *********

• Initial Complaint

  Date:06/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a caliber bracket in store on May 10, 2023 around 7pm that evening. I don't know much about car parts so I originally asked for a bracket and then a caliber and was told that if I get the caliber it comes with a bracket. The cashier looked up the correct one for my car brings over the caliber bracket in a box already put together the two associates both look inside the box and say yes it's all there and I proceed to make my purchase for $122.95. I then go the next day to my mechanic and take in the part I just purchased who then informed me the part doesn't fit. I go back to the store that evening and the associate tells me he can't return or refund me because the parts don't go together. I inform him that this is how I purchased the part and he told me I would have to come back to see a manager the following day between a certain time which I couldn't because of work and I didn't live in the area. I called the store on that Saturday and talked to someone who said they were the manager, she told me that I could not return the part for a full refund but only a core amount of $50 and I asked why not when this is what the store sold me. I'm not trying to get over on anybody but this is ridiculous, if this was the wrong part both store associates who looked in the box should have caught that this was a defective part. You can look at the part and tell it has never been used!

  Business Response

  Date: 06/15/2023

  Thank you for providing us with the opportunity to address
  the complaint that ***** ***********, has filed. It is important for us to hear
  from our customers, and we will strive to meet your expectations. The field leadership team has attempted to reach out to Ms.
  *********** on several occasions and has not been contacted back. The District
  Manager has left a few voicemails with a callback number for her to reach so
  they can assist her with a resolution for the part.      Our promise is to provide superior customer service and
  offer high quality products when you need them. Thank you for allowing us to
  respond.

• Initial Complaint

  Date:06/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came into the store to return a 42.00 car seat cover that I brought there the day befor I politely ask the lady who wouldn’t give me her name nor is she wearing a name badge that I would like to return this and she so rudely said did you tear it I’m like no if I did I wouldn’t be returning it she spend all this time take it out the box than in a rude way ask for my card than she throws three receipts on the counter and I say I don’t have a pen she responded I didn’t ask you to sign anything this lady has no business working around people for she has no customer service skills what so ever I was so upset I just left out the store i got there at 10 am it’s now 3:00 and I still have not received my refund know ing this lady she probably pocket it I return my item and I want my refund it’s not my fault the people they hired are not train properly

  Business Response

  Date: 06/12/2023

  Thank you for providing us with the opportunity to address the complaint that Mr. ******* has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. Advance Auto Parts is sorry to have of the poor customer service Mr. ******* received. When a return is processed to a credit card it takes 5 to 7 business days to process to the customer's account. If Mr. ******* can provide the store location we can address the service issues and look into the return to insure it was process successfully to his credit card. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

  Customer Answer

  Date: 06/12/2023

  the store address is **** ***** *** ******* ** ***** if this lady is the manager shame on her she also refund me 26.49 the item I brought was 42.00 which mean not only does she have no customer service but she also steals 
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *******

  Business Response

  Date: 06/13/2023

  I was unable to locate any information under Mr. ******* phone number or name. May I have the date of the original purchase and the return? Once I have this information, I can further look into this return concerns. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

  Customer Answer

  Date: 06/13/2023

  Every time I walk into the store they put my phone number in there system and my name always comes up so I don’t believe now they can’t pull nothing up *** *** **** ****** ******* 
  
  ****** *******

  Customer Answer

  Date: 06/22/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I made the purchase on 5/15/2023 around 10:30 am and returned it on 5/16/2023.
  
  Regards,
  
  ****** *******

  Business Response

  Date: 06/22/2023

  I was able to find the purchase and return processed for Mr. *******. The purchase had a steering wheel cover (part ********) and seat covers (part ********) on the receipt. The return was for the steering wheel cover. Can Mr. ******* advise if he returned both items or just the steering wheel cover? I have attached screens shots of both transactions. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

  Customer Answer

  Date: 06/23/2023

  I return the seat cover I kept the steering wheel cover if the rude associate wasn’t so nasty she could have paid attention to what she was doing instead she wants to boast about how she the manager if she is I feel sorry for whoever she training this is just a shame I don’t even feel comfortable going back to this store I just want my refund 
  
  Regards,
  
  ****** *******

  Business Response

  Date: 06/28/2023

  Advance Auto Parts appreciates Mr. ******* confirming the wrong part was refunded. A check request has been submitted to refund the 19.08 difference in what was paid for the seat covers and the refund that was processed.  Please allow 14-21 business days for this to be delivered via USPS mail to Mr. *******'s address **** ******** ****** ******** ** *****. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

  Customer Answer

  Date: 06/28/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:06/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a battery for our 2019 Honda Honda Odyssey 6 months ago for $258.41. However, the battery was dead a few times in the last 2 months. It required a jump start to function again. We went to the store to request for an exchange of this defective battery but the staff and manager refused to honor the warranty. One of the staff did the tests on the battery, the first 2 results came back with Red words stating to replace the battery, the next 2 results came back with Green words stating it's fine. The staff and manager refused to replace the battery because they went with the last 2 results. We thought they did multiple tests and pressed different buttons to get to the "fine" results so they could refuse the replacement.
  If the battery didn't die out and put our vehicle at risk, we didn't want to come to the store to bother anyone there.
  The store's customer service was dismissive and unhelpful. We request that the Advance Auto Parts reconsider their decision regarding our warranty claim and take immediate action to resolve this matter. We expect the defective product to be replaced or repaired at no additional cost to us, in accordance with the terms and conditions of the warranty.

  Business Response

  Date: 06/12/2023

  Thank you for providing us with the opportunity to address
  the complaint that **** ** has filed. It is important for us to hear from our
  customers, and we will strive to meet your expectations. We have reached out to our store location, and they have reached out to the customer and arranged for an exchange of the battery in question. Please see the attached email screenshot for your records.Our promise is to provide superior customer service and
  offer high quality products when you need them. Thank you for allowing us to
  respond.

  Customer Answer

  Date: 06/13/2023

  I have reviewed the response made by the business in reference to complaint ID ********.As instructed, my husband and I went to Advance Auto Parts at another location, ******, VA, to replace our defect battery. The manager, *******, and one of his techs helped us out quickly when we got there. The tech tested the battery again and found the battery to be at the border line of working and dying out battery. He got a new battery, same model, same size, quality, etc. and helped us to replace it.Thanks a bunch to **** and his tech **** for all the help!Thanks so much to BBB for all the help. This complaint is resolved.
  
  Regards,
  
  **** **

• Initial Complaint

  Date:06/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to have my battery replaced. ******** came out and used a crow bar on my adaptor on my battery and broke it. Offered me a cheaper battery. Once placed my car would not start and said my adapter was old and needed to be replaced, then said the battery was too cheap and I needed to buy a more expensive one. ****** very rudely staged the silver battery was too small and if I wanted to. Be cheap that on me, so I paid 34$ more dollars totally 240 to have a new battery and my car still will not turn over. Prior to coming here my light and radio would still work head lights and windows and now my car is completely dead and my adaptor is broken. She offered a jump but stated nothing her employees have done caused my car to not respond to the new battery.

  Business Response

  Date: 06/12/2023

  Thank you for providing us with the opportunity to address the complaint that Ms. ******* has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. If Ms. ******* will please provide the store location this happened at we will partner with the field leadership team to work on resolving her concerns. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

  Customer Answer

  Date: 06/13/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The location was **** ********** ** **** **** ** ******  Phone number *************The employee broke my transmittal cable to my battery and I would like them to compensate me on replacing it. They used small crow bar, and sludge hammer  to remove these cables. U p charged me on a battery just for my car to still not start. When I arrived my battery was not  dead,however after they removed my old battery my car would not start. After two new battery replacements and jumping both battery’s, they placed my old one back in. The tow truck driver informed me that the cable was broken, he was able to adjust it to jump my battery and start my car. Tow truck driver informed me my battery was not screwed in properly and my cable transmittal was not connected. The manager ****** was rude, told me my battery was the issue, then said I needed an alternator, never taking accountability that her employee ********* used improper tools and broke my cable. I just want my cable replaced because I didn’t come there with a broken cable. I was there from 8:30am to 1:30 pm my phone died, I wasn’t offered a charger until I said I was going to notify authorities that my car was vandalized. They spoke in Spanish repeatedly about me not knowing I’m somewhat fluent. It was a horrible experience. I hope the manager is demoted. 
  
  Regards,
  
  ********* *******

  Business Response

  Date: 06/16/2023

  Our store leadership team as attempted to reach Ms. ******* three times but have not been able to get in contact with her. They have left message for Ms. ******* to call them back but have not received a call back at this time. Please have Ms. ******* reach out to them so we can work on resolving her concerns. Our promise is to provide superior customer service and
  offer high quality products when you need them. Thank you for allowing us to
  respond.

  Business Response

  Date: 06/16/2023

  District manager ***** has contacted Ms. ******* and agreed to refund the battery cable as well as the labor cost for installing the cable. This will be paid to the customer at store **** ******* ** **** ********** ** **** **** ** ****** Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

• Initial Complaint

  Date:06/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier this afternoon today 7th of June, 2023 . I went to the store intending to buy some parts to my car. I was on the line for some period of time. on getting to my turn i asked the front desk the following items Roto, break pads and caliper. i requested for the print out which he did . then i asked him i would like to new battery ..To my surprise the guy asked me to step aside that he would like to take the next customer lining behind me. i find this very unusual and disrespectful.and i ask him is my turn and he need to attend to me . He raised his voice on me using some derogatory words. i found out his attitude his races and discrimination against me for no reason. He threat to call police on me which he did after he told he has the right not to sell me the battery. i later work away for my job when is taken time before the arrival of police, i found the whole drama by this man in the store as discrimination and prejudice even when the lady behind was telling him to finish with my transaction he refused start yelling and rude.

  Business Response

  Date: 06/12/2023

  Thank you for providing us with the opportunity to address
  the complaint that ******** ******, has filed. It is important for us to hear
  from our customers, and we will strive to meet your expectations. Advance Auto Parts is very sorry to hear of the poor
  customer service you encountered in the store. Please provide the store’s
  location so that we can address the service issues and have the field
  leadership team reach out to you.    Our promise is to provide superior customer service and
  offer high quality products when you need them. Thank you for allowing us to
  respond.

  Customer Answer

  Date: 06/17/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  The response did not address my complaint at all. The associate at store #**** violated my civil rights by calling the police on me. He was in the middle of completing my transaction and got frustrated and decided to assist the woman behind me. When I asked for his reasoning, he told me to get out and called the police and provided false information. I had the right to ask why he couldn't finish helping me. I had the right to shop in the store as I've always done. I have never had an issue with an associate in your establishment except for this time. I am seeking some type of compensation for his actions and in order for you to maintain me as a loyal customer. I make business and personal purchases all the time and I'd hate to sever ties based on his actions. 
  
  Regards,
  
  ******** ******

  Business Response

  Date: 06/30/2023

  We have reached out to the Field Leadership team of store **** who is working with Mr. ****** to address the issue. District Manager Mr. ***** is currently handling the issue and is doing an investigation into the
  complaint.  Our promise is to provide superior customer service and
  offer high-quality products when you need them. Thank you for allowing us to
  respond.

• Initial Complaint

  Date:06/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had two pick up orders that were made on April 22, 2023. They were both cancelled. They charged me $34.43 for one.... Order # *********. The other order...was for$ 34.11 (no order# given). i want them to cancel the charges to the accounts that i used to pay them.
  user
  Advanceautoparts.com
  May 31·Payment - ******   $34.43
  WWW.ADVANCEAUTOPARTS ROANOKE VA
  $34.11May 31, 2023Posted **** ****  Thank you, **** *****

  Business Response

  Date: 06/07/2023

  Thank you for providing us with the opportunity to address
  the complaint that **** *****, has filed. It is important for us to hear from
  our customers, and we will strive to meet your expectations. Advance Auto Parts will refund both online orders back to
  the ****** payment. The store called the customer on multiple occasions to come
  in and pick up the orders with no success.  We apologize for the inconvenience this has caused.Our promise is to provide superior customer service and
  offer high quality products when you need them. Thank you for allowing us to
  respond.

  Customer Answer

  Date: 06/11/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I only received one refund. I cannot trust them. They admitted that i did not pick up the items. Why did they charge me?!
  
  Regards,
  
  **** *****

  Business Response

  Date: 06/12/2023

  Thank you for providing us with the opportunity to address
  the complaint that **** *****, has filed. It is important for us to hear from
  our customers, and we will strive to meet your expectations. Advance Auto Parts has refunded both the orders. We have
  included screen shots to show the refunds have been processed back to the
  ****** account and the **********. Our promise is to provide superior customer service and
  offer high quality products when you need them. Thank you for allowing us to
  respond.

  Customer Answer

  Date: 06/12/2023

  Why are they allowed to lie?  I have not received a refund to my credit card. Isn't what they did is considered theft??
  Regards,
  
  **** *****