Complaints

This profile includes complaints for Advance Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Advance Auto Parts

  1336 Plantation Rd NE Roanoke, VA 24012-5713

• 

  Advance Auto Parts

  3806 Campbell Avenue Lynchburg, VA 24501

• 

  Advance Auto Parts

  3545 Brambleton Ave Roanoke, VA 24018-6521

• 

  Advance Auto Parts

  2636 S Smithville Rd Dayton, OH 45420-2642

• 

  Advance Auto Parts

  1399 Oak Ridge Turnpike Oak Ridge, TN 37830

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an ONLINE order on 3/13/2023 for a stud circuit breaker, using ****** for payment. When I went to this store to pickup my item, I was given it and as I was walking out I realized item did match what I ordered. Went back and "picker" said this was what I ordered - it was NOT. He picked WRONG item. He then called out numerous times, with an attitude, for the Manager for an over ride so item could be refunded. After his 3rd call it turns out this MANAGER, was sitting on floor next to me and heard the whole thing, didn't respond or help, but did seemed bothered he had to assist. Since this was paid for online ($13.63 receipt attached), it seems when in store they printed a receipt for only $7.45 (also attached) then refunded only the $7.45 as well. Why was I not refunded the $13.63? They didn't care in store, but when I looked at bank it was an incorrect refund. I also called AA last night and after 1/2 hour on phone I was no closer to a resolve. There is $5.18 due to me as a refund. And believe me the $5.18 is not the issue, it was the mannerism and lack of customer service I was given in the store at pickup. I plan on sending this to the BBB as well if this is not resolved in 24 hours. My phone # is ###-###-####.

  Business Response

  Date: 03/23/2023

  Thank you for providing us with the opportunity to address the complaint that ******* ***** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. Advance Auto Parts apologize for the poor service experience you had with our store **** ******* ** *** * **** *** ****** ***** *** We will partner with the stores leadership team to address the service experience.  Online order ********* shows a payment made in the amount of $7.45 and a refund processed for the amount of $7.45 on Mr. ******* ****** account. Please see the attached screen shots of the order. The charge for $13.63 was for an in store purchase. I have also attached a screen shot of the in store purchase from 3-13-2023 for a ***** *** **** *** *** * ************ **** ** Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

  Customer Answer

  Date: 03/23/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   
  Regards,
  
  ******* *****
  The $13.63 WAS NOT AN INSTORE PURCHASE it was an ONL LINE PURCHASE!   WHY WOULD I PAY USING ****** IN THE STORE.    I AM ASKING ONLY FOR $6.18 TO BE REFUNDED.   THIS IS RIDICULOUS

  Business Response

  Date: 03/30/2023

  We have looked into Mr. ******* refund for $7.45 and attached screen shots from ****** that this has been refunded to ******. Mr. ***** will need to reach out to ****** if he is not seeing this refund on his account. We have also attached receipts of Mr. ******* in store purchase via credit card from 3-12-2023 and 3-13-2023. We were not able to find any other returns. Can Mr. ***** advise is there was a second part that was returned to Advance Auto Parts so we can look further into the missing $6.18 refund?Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

• Initial Complaint

  Date:03/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 9th 2023 I ordered 2 rolls of 1/2" x 25' and 2 rolls of 3/8" × 25' copper tubing from Advance Auto. This would be my third transaction that week ordering 25' rolls of copper tubing. The first 2 orders I placed I received 25' of copper tubing for a total of 6 rolls. During my third transaction of buying the tubing the employee, ***** informed the manager **** that the price was really cheap for the tubing. ***** referred to it as another $5 deal and asked ****, the manager if he should sell it to me. **** stated that if it rings up at that price then sell it to him. I found out at that time ***** had already told **** about my previous transactions that I made buying the 25' rolls at a good price. ***** explained the tubing would need to be ordered, just like the previous transactions and would be ready for pickup on Friday, March 10th. When I went into the store on Friday, March 10th to pickup my order, **** immediately came over aggressively and stated that I would not be getting 25' rolls (totaling 100') but I would be getting 4' total or he will refund me the $21.37. **** states that it's a mistake and I should be charged by the foot and not per roll. I told **** that he was aware of the deal when I placed my order and he authorized it when ***** asked him about it. I also explained that the website states that I am buying 25' rolls and my receipt shows that I have purchased 25' rolls. **** states that he doesn't care what that says, he is being charged by the foot and no way in hell is he going to eat that cost. **** also recommended calling the corporate office if I have a problem. So I told **** that I wasnt doing anything (not accepting the 4' of tubing or a refund) until I get a hold of the corporate office. I spoke to the corporate office on March 14th and they state that it is up to the store to handle this situation and they won't be able to assist me. My order is currently on hold at Advance Auto for $21.37 and paid in full.

  Business Response

  Date: 03/17/2023

  Thank you for providing us with the opportunity to address the complaint that Mr. *** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.Advance Auto Parts apologizes to Mr. *** for the poor experience he had with his local store. Advance Auto Parts will issue a $100 gift card to assist with the purchasing of the part in-store. We have reviewed Mr. *** purchases and spoke with the store. It seems that the wire was originally rung up incorrectly allowing Mr. *** to receive 6, 25-foot bundles of copper wire for the price of 6 feet. When the two other sets of wires were ordered the Customer was advised of the mistake. We apologize to Mr. *** for the confusion with his original purchase being rang up incorrectly and will prov*** a $100 gift card to assist with future purchases of the wire.Our promise is to prov*** superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

  Customer Answer

  Date: 03/19/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will cons***r this complaint resolved.
  
  Regards,
  
  **** ***

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased (with cash) a mast antenna on 2 weeks ago and the mast did not work with my vehicle. I attempted to return it 2 days later and the return was "declined" and the employee could not help me and asked me to return when a manager was present. I returned to the store again on March 14th to attempt to return the mast and the return was again "declined". We called the number on the receipt and the woman that answered said I returned too many items and that I was unable to return this item. I have never in my life returned an item to this store or to any Advance Auto Parts store. Plus, I used cash, how would they even know who I was if I had returned something in the past? I asked for supervisor and of course, the woman on the phone said one would call me back. They called back today, 3/15 at 6:12 PM EST, and I missed the call. I called the original phone number on the receipt asking to speak to a manager and was again told one had to call me back that I could not call them.

  Business Response

  Date: 03/16/2023

  Thank you for providing us with the opportunity to address the complaint that Mr. ******* has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. We have reviewed the information provided and would be happy to assist the customer. We have a third party company named *** that processes and monitors returns and when needed, flags returns and does not allow the store to process them. The number that prints on a return denial is not for our corporate customer care. This number sends the customer to *** and their supervisors do not take direct calls. If the customer would please send us his purchase receipt we will be happy to assist. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

• Initial Complaint

  Date:03/13/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 12, 2023 around 10:37 AM I called Advance Auto and asked if my car battery was still under warranty. The gentleman looked up my information and said that the battery was still under warranty. He told me to bring the battery and he would swap it out for me. When I got to Advance Auto, the gentleman said that he needed to test the battery, I told him it was ok, but I just had the battery tested and the salesman said that the battery needed to be replaced. The gentleman tested my battery and said it needed to be charged up, I indicated to him that my son have been charging my battery but it continues to not start for me. The gentleman said that he was not going to replace my battery he said to take it home and charge it or he can sell me a battery. I told him that I was not going to purchase a battery when I have warranty on my battery. He proceeded not to assist me anymore as I left to go to my car to get into my car to leave my car would not start up so I re-entered Advance Auto and told them that this battery is not working I need a new battery the gentleman indicated that he was not going to replace my battery so I had no way of charging this battery at the time so I asked them would they please charge my battery so that I can try to leave and he did came out and charge the battery and I went back in and I left the car running and went back in cuz I called my friend and told him what was going on so he called and spoke with the manager himself and told the manager that they need to replace my battery the battery needed replacing I already had it tested at a business it was that I needed to replaced the battery and so they say no we're not going to replace it they were not nice at all I told the gentleman I was disabled and I had a lung disease and I was getting wet I told the guy outside that I was getting wet and this wasn't good for me because I'm on oxygen on a breathing machine anyway I had to come home and get on my breathing machine.

  Business Response

  Date: 03/13/2023

  Ms. ******,Thank you for providing us with the opportunity to address the complaint that ***** ***** ******** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. We would like to assist the customer with her battery warranty needs. To do so we would need the store number or address of the store she purchased the battery at. As well the store number or address of the store that denied the exchange. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

  Customer Answer

  Date: 03/23/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The battery was already exchanged.
  
  Regards,
  
  ***** ***** ********

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a battery for my Odyssey here less than 4 months ago. But the new one has been discharging really fast. So I took the car to the dealer who tested it and said it had a bad cell and it needs to be replaced. Came back here, but they wouldn't replace it. No questions. They did an in vehicle test after I've driven it for an hour to charge it after it discharged again, so it showed good health. But they wouldn't replace it.
  
  In fact, he even hesitated to come out to the car to look at it. He just said I have to bring it into the store to do a test. So I asked for some tools and he said he couldn't loan it out. But then he, annoyed, came out with his machine.

  Business Response

  Date: 03/09/2023

  Thank you for providing us with the opportunity to address the complaint that ***** ******* has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. We worked with Mr. ********* local store **** located at **** ******** ****** *********** *** They provided Mr. ******* with a refund for the battery purchased from Advance Auto Parts. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

  Customer Answer

  Date: 03/10/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/11/2022 I purchased a water pump and a thermostat for my 2013 Audi Q5. The water pump and a thermostat that was sold to me by Rep. ***** *., was not compatible. My vehicle was not receiving the required water temperature needed for my Audi Q5 to function properly without the check engine light staying on and the temperature gauge staying in the required temperature range. So, I had to take it up to the Audi dealership and pay for a diagnostic, upon the Audi dealership doing the diagnostic, they found out it was the Advance Auto Parts water pump, and a thermostat was not compatible with my 2013 Audi Q5. I had to pay $3,168.20. to the Audi Dealership for the water pump and a thermostat and labor fee for my vehicle to run properly. Now after Advance Auto Parts selling me the wrongs parts for my vehicle, they do not want to give my money back, they offered to only give me the same parts over again.

  Business Response

  Date: 03/09/2023

  Thank you for providing us with the opportunity to address the complaint that ******* ****** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. We apologize for any inconvenience the customer has experienced due to the parts not being compatible with their vehicle. We are happy to refund the customer for his purchase with us via check. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

  Customer Answer

  Date: 03/22/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The check was for $219.98 and was not for all of what was purchased on the receipt.
  Regards,
  
  ******* ******

  Business Response

  Date: 03/22/2023

  Thank you for providing us with the opportunity to address the complaint that ******* ****** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. We apologize for any inconvenience and error on our part. We pulled the incorrect purchase information from the proof of purchase. We have issued a check for the remaining  $61.50 and have it set to be shipped out as soon as possible under next day air. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

  Customer Answer

  Date: 04/06/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I have received the other check for $61.50. 
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:03/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prepaid for a muffler and 2 muffler clamps for a 2002 For Mustang. I was told by one of their staff that ***** ***** muffler repair shop sometimes orders from Advanced. The muffler was not in stock and would be in stock the next day. The intention was to have everything delivered to *****.
  
  The following day I went to ***** **** and I was informed that the install of ***** **** muffler would be less that Advanced Auto Parts muffler. I decided to have the muffler shop install the muffler.
  
  When I went back to Advance Auto Parts the following day they refunded the cost of the muffler but claimed I picked up the clamp because they had it in stock. I did not pick up the clamps but the person behind the counter texted the person who did the transaction and they claim I picked the clamps up.

  Business Response

  Date: 03/06/2023

  Thank you for providing us with the opportunity to address the
  complaint that Ms. ***** has filed. It is important for us to hear from our
  customers, and we will strive to meet your expectations.Advance Auto Parts wish to assist Mr. ****** with his issue regarding
  the muffler clamps. To further assist we would need the customer to provide his
  proof of purchase or provide the Date and exact amount of the purchase so we
  can locate the receipt. If Mr. ****** can provide us with the store location and a name or description
  of the employee, he had the interaction with, Advance Auto Parts wishes to
  investigate the matter and rectify the situation.Our promise is to provide superior customer service and offer
  high-quality products when you need them. Thank you for allowing us to respond.

  Customer Answer

  Date: 03/07/2023

  Ive misplaced my receipt, however the manager told me I wouldnt need one since the products have not been picked up via special order.  The store address is **** ** ******* ** *********************. I dont recall the persons name I spoke to, however it was a female.
  
  **** ******

  Business Response

  Date: 03/08/2023

  The General Manager ****** at store **** has confirmed that she has reached out to Mr. ****** and will issue him a full refund to his original form of payment. Mr. ****** has agreed to meet on Friday the 10th in the store for his refund.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

  Customer Answer

  Date: 03/22/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  It has been taken care of.   
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:03/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased four spark plugs, and an air filter for my car. I got home started working on my car and opened the spark plug boxes and one of the spark plugs was the wrong plug in the correct box so I had to go back to the store and get the right plug. Got home installed the plugs and started draining the oil and went to put the air filter on and it was the wrong air filter in the correct box. So I had to go back to the store again wasting my gas so I could get the right filter. The boxes were the correct ones but the parts were in the wrong boxes. I shouldn’t have to open every box before I leave the store to make sure the parts are the right ones in the box. I had to end up paying more for the air filter than what I paid the first time because I had a discount code and they wouldn’t honor it even though I used it when I bought it the first time. They said hopefully you don’t have to come back to replace any of the other parts you bought. If all the items I bought were wrong for me I can imagine all the other parts other people have bought that were wrong. It’s very frustrating that out of the 6 items I bought 2 of the items had to be returned. With gas prices the way they are right now I do not want to have to drive a few miles to have to return an item that should have had the correct parts in the correct box. It made a simple job into an all day job because of this incompetence,

  Business Response

  Date: 03/05/2023

  Thank you for providing us with the opportunity to address the complaint that ******* ****** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. We are forwarding Mr. ******** concerns to the store leadership team. We will also be mailing Mr. ****** a $30.00 gift card to the address listed on the complaint for your next Advance Auto Parts purchase. Advance Auto Parts greatly apologizes for the poor shopping experience Mr. ****** had with us. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

  Customer Answer

  Date: 03/08/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:03/04/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When making a purchase of optima D34/78-950 BATTERY ON 3-4-23 POP UP OFFERED 20% OFF. I also had $25.00 in speed perks. First i was refused the VIP discount by ****. Asked for Supervisor, and ****** said I could have the discount but then refused to let me use all of my speed perks.
  I have been an elite / vip for over ten years. I used to have a ****** discount but times have changed and that is obsolete.
  I am disgusted that Advance Auto Parts has become hard to get to honor Elite / VIP offers. Now you call in and wait for a long time and it is always a hassle to buy anything.

  Business Response

  Date: 03/05/2023

  Thank you for providing us with the opportunity to address the complaint that **** ****** has filed. It is important for us to hear from our customers, and we will strive to meet your expectations. Batteries are excluded from discounts, as stated on the Advance Auto Parts website. All Speed perk reward members have the ability to merge coupons up to a $20 limit. We do not exclude status, this applies to Club, VIP and Elite members. The more you spend the more you earn. So our VIP and Elite members earn more coupons.  Customers can use merged Speed perks up to $20 on eligible items.   Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

  Customer Answer

  Date: 03/20/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.***** from Advance Auto Parts called me just now. She resolved my issue. Please show my complaint as satisfactorily resolved. Regards, ******* ****** 

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/3/23 I was sold a used battery, I went to pick up an online order and was given a battery with worn terminals. I pointed this out to the woman that was helping me and she told me this was the only battery they had. She also told me that since it was purchased with ****** that she could only do a refund and I would have to wait 4 to 6 weeks for it to process and that she could not exchange it for another battery size (vehicle take 24f and 35). I was also told that since their systems were down, I would have to come back next week to pick up the new battery. It is obvious this was used but since I would be stuck waiting 4-6 weeks to be able to replace it I had no choice but to take it.

  Business Response

  Date: 03/05/2023

  Thank you for providing us with the opportunity to address the complaint that ******* ********* has filed. It is important for us to hear from our customers, and we will strive to meet your expectations.We are working with Mr. *********** local store #***** ******* ** **** **** ******* ******* ** to find a resolution. The store manager *** has agreed to refund or exchange the battery for Mr. *********.  Mr. ********* will be going to the store at his convenience to have this resolution completed.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.