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Business Profile

Non-Profit Organization

Professional Payee Partners Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Non-Profit Organization.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* ****** still owns ********* ********** $50.00 dollars in unpaid rent from 2021, and 2022, when I was still her client. I texted her several times over this issue, I told her to write the check. I would swing by to get it, and take it to them, but she put in The US Mail. I do not know, if she paid this off in September of last year. I have not seen any proof of payment. I wrote a her a letter in November of last year, and told her that the property manager, should have taken her to court over this issue. I am not her client, anymore, because of several things like this.

    Business Response

    Date: 06/12/2023

    **** ******* has not been our client since 11/22.  We are in contact with ********* Apartments on a monthly basis and we were never notified by them of additional rent due.We paid ****** rent every month and are not aware of any unpaid rent. 

    Customer Answer

    Date: 06/13/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** *******

  • Initial Complaint

    Date:08/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charlotte Hawley has played one too many supreises on me this year. They started in March of this year, she told me that she needed the whole page of *** ****** *******, and ***** ******** ******** I told her that *** ****** Services did not want the whole page, and *** was on line. I went to get the check for *** on March 11. She told me she needed the whole page for The SSA. I did not believe what came out of her mouth at me. She tried to get me to go get a HUD application, sign it, fill it out, and bring it to her office. I told her that I did not want HUD. She tricked me into singing up for it on Good Friday, and did the exact same thing to me last month. She claimed that the management of ********* Apartment lost the application. She did not tell me, that I had been approved for it. I found out from ***, the property manager on August 4. I turned down the apartment for the following reasons, it was too hot to move, and the person that lived in ***, had passed away on July 4. I got a bill from ***, last Wednesday, I text messaged her about this last Thursday. She texted me back, and gave me a lame reason, because I turned the apartment down, she didn't have any money to pay ***. I went by there the next following day. Dina told me, that I must take the apartment, and gave me the exact same lame reason. I am slowly starting to get to the point, that my trust in this place is slowly going down the hill. I am sick, and tried of the surprises.

    Business Response

    Date: 09/07/2022

    Hello, Back in the spring we assisted **** in applying for HUD housing, this would decrease his monthly rent amount by 200-300 dollars per month.****'s current bills exceed is income, we explained to him that HUD housing would allow us to continue to pay his bills and the new ones he is getting from ***** *******.  The landlord was able to obtain a new apartment for **** on the same floor where he currently resides, he refuses to relocate to the new apartment.  The landlord even offered to assist **** in moving his things to the new apartment.  **** refuses all help and will not return our calls or text.  **** has been a dear client of ours for years, we just can't seem to help him move past his fear of change. We will continue to encourage him to take the apartment but it isn't going to be available much longer.

    Customer Answer

    Date: 09/07/2022

    I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,

    **** *******

Professional Payee Partners Inc. is NOT a BBB Accredited Business.

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