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Business Profile

Pest Control Services

Bug Man Exterminating, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Bug Man Exterminating, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bug Man Exterminating, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/26/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been using Bug Man for a couple of years now. Let me start by saying our tech has never been anything but nice and professional. We signed a one year contract which I had previously confirmed with the office was over. On July 24 the technician came out and sprayed while I was out of town for work after I requested that they not come. The visit prior to that, our dog became very ill that same night, and we almost lost her. I was going to call and discuss once I got back from convention. I wasn’t given that chance. I sent the copy of the email where I requested they not come after they billed me and let them know I wouldn’t be paying for a service that I did not approve. Instead they had the audacity to leave me a message offering a discount on my NEXT service. Imagine my surprise when fast forward to today, they came AGAIN after all of this and left me an invoice for both this service AND the service prior. Funny, I didn’t get an email prior to this visit telling me they were coming. Because I obviously would have told her no.

      Business Response

      Date: 11/15/2023

      I am currently working with the customer to try and resolve this as quickly as possible I will keep you all up to date as we get this worked out. We will make sure the customer is happy once this is finished.Thanks***** ***** General Manager 

      Customer Answer

      Date: 11/28/2023

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ******* *****

    Bug Man Exterminating, Inc. is BBB Accredited.

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