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Business Profile

Powersports Dealer

MotoSport Roanoke, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Powersports Dealer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped off my Suzuki King Quad for repair for a fuel problem on March 7, 2025. I was told an estimated cost for this type of repair would be approximately $210 plus parts. After 2 weeks I called the service department to see if the repair was done yet and I was told parts needed to be ordered. I asked how much the bill will be, and I was told $688, more the TRIPLE the estimated cost. Today, April 2, 2025, I called to speak with a manager to see if the repair was done. I was told no repair has been done yet. I asked if he could explain why the repair cost is TRIPLE the amount of the estimated quote. I received no explanation. I was told I will be called back. I explained that they have had my ATV for nearly 30 days now and I am losing money because my son and I use that ATV for landscaping business work. Without this ATV I cannot do the large landscaping jobs it is used for.

  • Initial Complaint

    Date:12/31/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order with this companyon dec 20th 2024. I have spent well over a $1000 with this company for parts. My order had a damaged label from the company which resulted in my package being lost in transit. I called Motorsport to see I what can be done they do not have any parts matching my purchase in stock and cannot deliver a duplicate part for it is not being manufactured at this time.

    Business Response

    Date: 01/15/2025

    We provided the customer with a 15% discount on a new chain since we were unable to supply the required EK master link and did not have a turner chain available in the appropriate pitch. Ultimately, the customer opted not to purchase the chain from us, only acquiring the master link.

    We have issued a refund for the master link that was lost during shipping, and the customer has decided to source the link from another supplier.

    Customer Answer

    Date: 01/17/2025

    I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    Regards,

    ********* *******

MotoSport Roanoke, LLC is NOT a BBB Accredited Business.

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