We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Prosthetics

Virginia Prosthetics & Orthotics, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Prosthetics.

Complaints

This profile includes complaints for Virginia Prosthetics & Orthotics, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Virginia Prosthetics & Orthotics, Inc. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sold wrong product and will not consider fixing the problem. Claims I sighed a release form but did not go ever it with me. The fine print on the bottom releases them from a claim. Dealing with elderly people the like in my case are hearing impaired and not the best eye site either. And there are no boxes to initial next to the statement. Please pay and sign on the bottom. I just thought I was acknowledging taking the product out the door. They even gave me a credit from TWO years prior for the same wrong product.
      Even the emailed copy (attached) is difficult to read for me.

      The product as the awesome tech **** will agree you do not know if the insert is ok until they are worn. The time lapse was due mostly by them as the original tech left and took time to replace. Also I had abdominal surgery and took awhile to recover. I can vouch for it taking longer to recover for the older people.

      That is the main reason ******* in accounting said flat out she will not help, even after explaining the above.

      Business Response

      Date: 07/25/2023

      Healthcare
      providers are bound by the Health Insurance Portability and Accountability Act
      (HIPAA) that mandates Federal privacy protections for individually identifiable
      health information. As such, we are prohibited from commenting
      further on the claims outlined here. 

      Customer Answer

      Date: 07/25/2023

      I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.All below can be addressed without violating the Federal privacy act. This can be addressed in the same manner as if I owed money.PLEASE SEE ATTACHED!!!******* ****** did NOT addressed in the response!Regrettably ******* ****** has no regard for quality of health or quality of life, as without proper inserts I am bound to a wheelchair.As informed by ******* ****** she is in accounting and is the person I talked to on this subject.Is ******* ****** in customer service also? Is ******* ****** a qualified technician on this subject? Does ******* ****** know I received an RX from a orthopedic surgeon for these inserts? Can ******* ****** read and follow directions from a orthopedic surgeon?******* ****** informed me that there is no person above her including an owner??? They must receive many complaints as they have a form letter prepared for this.? I checked the BBB box releasing health information regarding this issue.

      ?? I waive my health information concerning the product provided by Virginia Prosthetics & Orthotics, Inc. SEE ATTACHED!!!Healthcare providers are bound by the Health Insurance Portability and Accountability Act (HIPAA) that mandates Federal privacy protections for individually identifiable health information.The ONLY thing I want AT THIS TIME is for the wrong to be made right. No money, no fuel reimbursement, no time reimbursement, no pain and suffering reimbursementRegards,

      ***** ********

    Virginia Prosthetics & Orthotics, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.