We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Psychiatric Services

Dr. Mary Ann S. Callen, PsyD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Psychiatric Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In mid-October I reached out to this psychologist by email. I told her that I was unsure as to whether she accepts my insurance. She called me to say that she DOES accept my insurance. This is not listed on her website. Based SOLELY on her response, we set an appointment for October 17, 2023. I appeared for the session and we met for approximately one hour. The session was very satisfactory. Twenty-four hours after the session, I received a call from the office manager (a first in my life), ****** *******. PsyD had told me I may hear from her so that she (office manager) "could get more information". This was odd because ALL my paperwork was submitted online on October 16, 2023. In that paperwork, my banking account number was requested, and that, also, was odd and a first in my life. (My insurance company requires me to pay a $25 copay at each session, and I had informed the psychologist of this fact.) During the phone call from ****** *******, the office manager, she said to me , "We do NOT take your insurance, but we want to work with you so as not to break the bank so here is what Dr. ****** is willing to do for you. The intake interview you attended the other day is usually $150 and she is willing to give it to you for half price, or $75.00, and then give you a price of $50 for each session thereafter." I was so very shocked by what I view as an unethical business practice AND blatant misrepresentation, I allowed ****** ******* to withdraw the $75 from my
    bank account. The next morning, the bank card was cancelled by the bank, at my request, to prevent further potential activity. I immediately sent a certified letter with return receipt to **** *** ** ******, requesting a refund
    in the form of a money order in the amount of $75, the money order to be received by me on or before November 1, 2023. I did not receive it. I have received NO communication from this psychologist since the intake. The second session (scheduled for October 24) was cancelled by me.

    Business Response

    Date: 11/30/2023

    Although BBB has not received a response from the business yet, the consumer verified the complaint has been resolved.  The refund was received.

    Customer Answer

    Date: 11/30/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I have received the refund. 

    Regards,

    *** *******

Dr. Mary Ann S. Callen, PsyD is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.