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Business Profile

Rehabilitation

Springtree Health & Rehabilitation Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rehabilitation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

     The amount is not correct. It was $4884.00 and then it went to $2455.00. Something is wrong with this entire situation and company. 

    Regards,

    ****** ******

    Business Response

    Date: 09/18/2024

    I reached out to the Reginal Business Office Manager and the check for the credit balance of $380.80 was requested back in July and approved in
    August but for some reason, the check was never issue from Accounts Payable
    Dept. She has emailed them today to have this check expedited. 

    Business Response

    Date: 10/08/2024

    The delay in processing has been due to ****** Claim that has been processing with ******.  That claim has now been processed and patient pay assigned by ******.  Please refer to ****** EOB's for Patient responsibility.  The refund can now be processed, and the patient's estate will receive a check for remaining balance.  Normal processing time is 30-60 days to receive the refund check.  Please refer to patient transaction report for amount of refund.

    Customer Answer

    Date: 10/08/2024

    I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

     No amount was given of what the refund amount is that I can find. The business office has stated that it is $1705 and that is what I am expecting.

    Regards,

    ****** ******

    Business Response

    Date: 10/30/2024

    The refund amount is $1705.  You should receive it in 30 days or so.

    Customer Answer

    Date: 10/31/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  Thank you. Yes, I received it today. 

Springtree Health & Rehabilitation Center is NOT a BBB Accredited Business.

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