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Business Profile

Trampolines

Sky Zone Roanoke

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Easter Sunday, my child with an elite membership was denied entry to the Sky Zone in Roanoke, Virginia, even though the park was not overcrowded. Unacceptable

  • Initial Complaint

    Date:10/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/3/24 I brought a child to Sky Zone. I wanted a 1-visit admission for both of us. The desk employee convinced me to get a membership that “I could just cancel in a few days”. I told him I only wanted the one visit. He told me it would be less expensive and I could use it for the entire month even if I cancelled the following day. I agreed to a membership. I went on the site multiple times to cancel this membership as he told me I could. I went through the “member portal” which is where it says you can manage memberships. Whenever I selected cancel membership I got the message “error”. I could not cancel this membership, and tried multiple times. In September I was charged a monthly fee of 28.80. I refused payment through ******* *** and went to Sky Zone to cancel in person. I told the person at the desk what had happened and told him I would like to cancel. He went to speak with another staff member, and then came back to give me a scrap piece of paper with the email, “***********************”. He told me to use that email and request a cancellation. I emailed on 9/14/24. I did not receive a response and followed up on 9/16/24 requesting confirmation of membership cancellation. I did not receive a response. I received another membership fee a few days ago.

Sky Zone Roanoke is NOT a BBB Accredited Business.

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