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Business Profile

Sporting Goods Wholesale

Southeastern Skate Supply, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Wholesale.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought skates from this company and have had numerous issues out of them. We are still under warranty, and have called to get replacement parts multiple times.

    They say after our warranty there is nothing we can do about this issue. They reccomended me to reach out to the manufacturer, which I have, almost daily for a month, with no response.

    I want a resolved before my warranty is up, as we spent thousands of dollars on these skates.

    Business Response

    Date: 11/07/2024

    I'm sorry that they're having problems with these skates.  We've sold literally thousands of them to other skating rinks without problems.  In this instance, for this customer, we've sent replacement parts on three different occasions (9/16/24, 9/24/24, and 9/30/24).  We have not charged for the parts or for the shipping.  We've also recommended she contact the manufacturer since she seems to be having significantly more problems than any other customers with this same item.  It sounds like she's not happy with their response times.She's ordered a training device from us that ships directly from the factory.  She asked for tracking info on the device, which we provided.  Since the item was shipping on the same day as her call to us, the shipment hadn't actually been scanned yet by *****, so the number wasn't in their system.  She struggled to understnad that it wouldn't be active until ***** actually scanned the pickup, and accused us of "giving her the run around" and not being cooperative.  I'm not sure what else we can do here to help her.

    Business Response

    Date: 11/07/2024

    I've checked with my supplier.  He says that he is indeed getting a lot of messages from the customer. He's returned six different calls and keeps getting voicemail instead of a person.  He is going to try again today.  Hopefully she will answer the phone this time and we can help get her problems fixed.

Southeastern Skate Supply, Inc. is NOT a BBB Accredited Business.

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