Complaints

This profile includes complaints for Teague Enterprises Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Teague Enterprises Inc has 2 locations, listed below.

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  Teague Enterprises Inc

  15446 Pouncey Tract Rd Rockville, VA 23146-1902

  
• 

  Teague Enterprises Inc

  2519 Anderson Hwy Powhatan, VA 23139-7508

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/06/25, I took my 2003 Chev P/U odometer ****** to Hylas Tire *************************************************************************, requesting they address the check engine light which was on and conduct the state safety inspection on my truck. I picked up my truck that day and was informed of diagnostic code PO446, they replaced the vapor canister vent valve and completed the inspection, the engine light was off, and I paid $346.02. The following morning, May 7, the check engine light was back on. I immediately drove to Hylas Tire and spoke with ****** at the counter, explaining the situation. The mechanic came out and told me that he had removed the vapor canister, no debris was seen, but since there was debris in the valve, he replaced that. He further advised that I should take my truck to a Chev dealer since they could be more specific on the engine light issue. Hylas Tire did not offer any refund or reduced charge should they replace the actual vapor vent canister and I did not request anything from them. On 05/23/25, I took my truck to **** ******** Chevrolet ********************************, in order to address the check engine light. My truck odometer read ******. ******** ********* diagnostic also indicated code PO446, Evap System performance, and FURTHER NOTICED THAT THE **** HOSE TO **** CANISTER WAS NOT INSTALLED. Discussion with the service tech stated it was apparent that Hylas Tire failed to properly reconnect the evap hose to the vapor vent canister when he removed it, thus exposing the canister to the elements which required replacement costing $1093.49. On 05/20/25, I texted ****** at Hylas Tire advising that they had failed to reconnect the evap hose to the canister causing failure which necessitated replacement at $1090. I stated as a reasonable compromise, in good faith he should refund me the $326.20 for the valve replacement and that I would reluctantly pay the $1090 to properly repair my truck. ****** at Hylas Tire has not responded.

  Customer Answer

  Date: 05/25/2025

  I apologize that I was unable to reduce my supporting documents relating to Complaint ID: ******** at the time I originally filed.  I have subsequently discovered how to do so and have attached them below.
  
  Thank you,
  *** Port

  Customer Answer

  Date: 06/10/2025

  
  Tuckahoe Tire has closed their shop on ********************************** and I took my truck to another one of their locations operating under the name of Hylas Tire & Automotive, located at **************************************************** **************, possible email address: ********************************************************************.
  
  I have not heard from Hylas Tire 

  Business Response

  Date: 06/17/2025

  Dear Mr. ***************************** apologies for your inconvenience however, Hylas Automotive was unaware of the issue with your 2003 Chevrolet Truck until June 10, 2025 upon receiving complaints from BBB. Unfortunately the text system is a 3rd party automated service that is unable to receive incoming calls or texts. The automated system states, please contact us for assistance at ************.
  
   
  
  Since receiving complaint I, **** Teague have left two messages at phone number provided with my personal cell phone number. I have also sent an email to the address you provided & it was returned : UNDELIVERABLE. 
  
   
  
  I would be happy to discuss the matter & find a happy resolve for all.
  
   
  
  Thank you for your time,
  
   
  
  **** Teague
  
  Teague Enterprises, Inc
  
  *********************
  
  ************
  
  ************  

  Customer Answer

  Date: 06/18/2025

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I have made contact owner of this business and we have agreed to resolve this situation as requested in my complaint and I consider the matter now closed and resolved.
  
  Regards,
  
  *** Port