Complaints

This profile includes complaints for 360º Painting of Ashburn's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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360º Painting of Ashburn has 2 locations, listed below.

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  360º Painting of Ashburn

  2 Broken Arrow Rd Round Hill, VA 20141-9431

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  360º Painting of Ashburn

  PO Box 151 Round Hill, VA 20142-0151

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company sent a refund check dated April 23, 2025. Please close this complaint.he following:"Yes, we can get the refund taken care of for you." (1 April)"I have processed the refund and will be cutting checks tomorrow. Your refund check will be in that run and will get mailed then." (9 April)"Yes, the check has been mailed. If you have not received it by Monday, I'll reissue it & send it priority mail with tracking." (18 April)"I will reissue & mail tomorrow." (21 April)I have not received the refund, and I haven't received a response to email sent on 22 April or a voice mail message left on 23 April.

  Business Response

  Date: 05/10/2025

  We were unable to do the work for Mr. ********** due to inclement weather in January. Knowing that he wanted the work completed prior to moving items into the garage, we offered a refund at the time, as we had looked at the upcoming whether  forecasts and knew that the weather was not going to be warm enough for an extended period of time, which would significantly delay when we could perform the service.

  When Mr. ********** requested a refund, on April 1, we agreed that it was no problem. We let him know that the refund was processed and when we did our regular check run, we would run the check and send it to him. Mr. ********** contacted us again letting us know that he had not received the check. He was requested to wait a few more days and if they check was not received we would cut him another check, which we did and it was sent via priority mail to him.

  Mr. ********** has received the second check and deposited it. It was check number 586 in the amount of $705, which is the total amount of the deposit in which he paid to us when he signed his contract with. I have attached a snap of the deposit from our bank record as documentation that he has received and deposited the check. 

  We believe this matter to be closed as, we have provided the requested refund and Mr. ********** has deposited the check.

  Business Response

  Date: 05/10/2025

  I wanted to add, because Mr. ********** is saying that he should have received $729.68, that is inaccurate. We removed the $24.68 of credit card procession fees for Mr. *********** because he paid by check #****, and therefore, we do not charge the 3.5% credit card fees. Mr. ********** was due and received the $705 deposit that he paid as a refund.