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Business Profile

Wedding Venue

Glencliff Manor Weddings & Events
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/18/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid a site fee of 5000.00 for a wedding in March 2023. The wedding was cancelled. The contract we signed indicated we get a refund if the venue books the same date and by their own admission they have rebooked for May 4 2024 and despite many emails and calls and Glencliff saying they will refund the site fee. They even took my address to mail the check. They have not refunded and have stopped returning phone calls and emails.

    Business Response

    Date: 03/18/2024

    We have informed Ms **** on several occasions that as soon as we receive the payment from the new couple that has booked the May 4th , 2024 date that we will immediately return her payment. At this time we have not received this payment. We have been trying to get in touch with the new couple for May 4,2024 and are getting no response. We will continue to try to contact this couple and as soon as we know anything we will let Ms **** know. 

    Customer Answer

    Date: 03/19/2024

    I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    I do not agree with the business response.  Glencliff requires a contract and has indicated they rebooked the venue and I was due a refund upon the rebooking.  My refund is not contingent on whether the other party followed through on their contract.  The contract states I am due a refund once the venue is rebooked.  Glencliff indicated months ago the venue was rebooked.  I would like my venue/site fee back.  I actually paid the site fee under great pressure last year from this business to get the venue when I didn't have to pay the fee until 60 days from the wedding (which I didn't know until the business disclosed this during this dispute).  

    Regards,

    ******* **** 

    Business Response

    Date: 03/27/2024

    I have attached a copy of the same site rental that was signed by ******* **** on2/26/2023 . At the time of signing ******* paid the 500.00 deposit by credit card which was all that was required. Please note on page 2 , paragraph 4 that the balance of the site fee is not due until 90 days prior to the event. At no time did I, nor anyone representing Glencliff Manor contact any one to say that the site fee was due. I don't know if the bride, ******* , sent her copy of the site rental  to ******* or not . Had they reviewed the contract they would have seen that it was not due at that time. We will be sending a refund to the client as soon as we receive payment from the current couple on that date. 

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