We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Anytime Towing & Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Going after AAA and Anytime Towing.

  • Initial Complaint

    Date:03/17/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Anytime Towing in ladysmith is the most crooked, dishonest towing company in the ********************* area! Whatever you do, do not accidentally lock your keys in your truck at the ****** in *********! After going inside and explaining my situation to the night manager, she gave me the okay, assured me that my truck would be fine and took down my information, but when I returned like I said I would, ****** had already had my truck towed. And not by any towing company, it was Anytime Towing. The most crooked, criminally dishonest towing company in the *************** area. Anytime Towing wanted to charge me $315 to get my truck out last night (6pm on 3/15) or I was told but the receptionist / dispatcher if I where come back at the next morning (8am on 3/16) it would be during their normal business hours and she wouldnt have to charge me a gate fee, bringing my total to $270ish on 3/16, which I was willing to pay. When I did as the receptionist / dispatcher said, I was met with a different receptionist, *****, and new total of $395. To my confusion, I questioned this new total and found all these unnecessary added fees, such as a $90 fee for holding the truck for two days even though the truck has been in their possession for less than 24 hours. I asked for an itemized list for all the fees I was being charged with to which she said I would have to take her word. *****, the receptionist, was very rude, short and unwilling to honor the price I was given even though it was their mistake. When I asked for someone higher up than her, she refused to give me the phone number or information of someone above her. When I went to pay, the $395, she refused to take my payment and refused to release my vehicle. I was told I would have to come back tomorrow (3/17) where she would charge me an additional $195 admin fee. WHATS AN ADMIN FEE???******** *********************** had to intervene and ask ***** to release my truck, which she did very rudely. She charged me $395.

Anytime Towing & Recovery is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.