Complaints

This profile includes complaints for Colonial Honda's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Colonial Honda

  2100 Walthall Center Dr S Chesterfld, VA 23834-5101

  
• 

  Colonial Honda

  PO Box 2969 Chester, VA 23831-8455

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Colonial Honda has misused my social security number and committed identity theft and fraud which has resulted in my credit score dropping significantly. They claimed it was a "clerical error", and that it "would not impact my credit score". However, I have my credit reports that prove that it has clearly impacted my credit score, wasted hours of my time, taken me away from work and caused anxiety and distress. I did NOT go to their establishment. I did NOT consent for them to use my SSN and create 9 hard inquiries on my account resulting in a significant drop of my credit score. This clear negligence is unacceptable. I got nothing in terms of assistance to make this right.

  

  Business Response

  Date: 09/10/2024

  We regret the error that was made pulling credit that resulted in your credit being pulled. We have reached out to the ************* and the inquiries have been removed. Our sincerest apologies for any trouble this may have caused!
  
  Sincerely, 
  ***************, General Manager

  Customer Answer

  Date: 09/10/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As of September 10, 2024, these inquires have not been removed from my Equifax credit report.
  
  Regards,
  
  ***********************************
  
  
  
  
  

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 26, 2024 I purchased a 2014 Honda CR-V EX-L from Colonial Honda. From the pictures provided and the walk around inspection 2 days prior the car appeared to be well taken care of by the 2 previous owners. We were told the car had been inspected. On the day of purchase I did a short test drive. *** car seemed fine. I was told the car would be serviced while I was signing paperwork. ***re is a 3 day window in which to return the car. I had set up an appointment with my mechanic to have the car checked on Monday, July 29th. On the way home the car was riding a little rough but I figured the previous owners may not have done a lot of highway driving. My mechanic found issues that were minor but I feel should have been caught by Colonial Honda's service department and information disclosed to me. *** estimated price to have the issues fixed comes to a total of $1344. *** original warranty is still valid due to the low miles. *** car was not an "as is" purchase and the contract shows this as well. My daughter went to the dealership after no response from an email she sent. She was advised by the Assistant General Manager, per the State of Virginia after a car reaches a certain amount of years they are only required to ensure the car passes state inspection. ***y did not do a multipoint inspection. He kept bringing up the fact that this is a used car and insinuated that our concerns are misplaced because this is a used car. I am offended. If a mere inspection is done after a car reaches a certain amount of years who's responsible should there be an accident or fatality after taking the car off the lot. At this point, I have to wonder if the car still would've been sold if there was a major issue. It appears this dealership only does the bare minimum unless I guess the car is brand new or not 10 years or more. *** customer doesn't matter, only the revenue they bring. As far as I'm concerned, the dealership lied to me which means they stole from me as well

  

  Business Response

  Date: 08/08/2024

  ******************** is very happy with her 2014 CR-V purchase. Her mechanic noted some maintenance items when he checked the vehicle over for her. She preferred to use her mechanic rather than coming back to the dealership as we offered. We agreed to pay 50% of the bill and she had the services completed on Friday.
  

  Sincerely,

  ***************, General Manager