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Business Profile

Wiping Cloths

Streak Free XL

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wiping Cloths.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the end of December 2023 I mailed a check in for $25.00 to receive 10 streakfree xl shine cloths. My check cleared on 1/3/24 and I still have not received my order. When I call the 888 #, I receive a recording telling me that it is temporarily out of service. I do have another number for this company and I have spoken to the owner (I believe this is who I spoke with, he never gave me his name). This man has done nothing but lie to me about my order. He keeps on saying that it shipped, but I have never received it. He will no longer respond to me. I have asked for my money to be returned and he ignores my texts and phone calls. All I wanted was my order and I don't understand what this man's issue is. He took my money without a problem and now he won't deliver my product. This has been a horrible experience. He is definitely a shady character and shouldn't be in business. I would like my order or my money refunded. I have tried so many times to get in contact with this man and I don't know what else to do.

    Customer Answer

    Date: 02/08/2024

    Hello,I made a complaint against Streakfree shine XL on 2/6/24.  I wanted to let you know that this matter has been resolved.  The owner reached out to me and got me my order and he even doubled it at no extra charge.  I know that he did this because of my complaint, but I am happy that he took care of the issue like a professional.Please close this matter and thank you for being an advocate for the consumers!***** *****

  • Initial Complaint

    Date:12/04/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did not receive the streak free towels I paid for. The order was for 10 towels.

    Business Response

    Date: 12/13/2023

    Here is the tracking number for the order , yes there was a delivery problem envelope had been ripped up couldnt read correct addresswe have now resent thisusps treacking#. **********************

    Customer Answer

    Date: 12/18/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards, ***** ******

  • Initial Complaint

    Date:07/20/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March 2023, I attended the **** ** **** * ****** **** ** **********, **. I purchased a “Special” 5+5 streak free cloths plus a chamois for a car for $20.00 from a man representing Streak Free cloths. I ordered another 5+5 cloths per the order form (see attachments) with my Check No. **** on July 1, 2023. My check was received at my credit union on July 7, 2023. I have tried calling the company in *** ****, ** ###-###-#### Ext. * - **** *******?, Ext. * - *** ******? and Ext. * with a recording that no one was available to take my call at this time and the line was disconnected. To this date I have not received the cleaning cloths although Streak Free has received payment. There has been no contact from this company. I would like the cloths or be reimbursed the $25.00.

    Business Response

    Date: 07/28/2023

    Although the business did not respond to this complaint through the Better Business Bureau, the consumer has notified the BBB that the issue has been resolved. 

    Customer Answer

    Date: 07/28/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.In regards to the above Complaint #********, I finally received the 10 Streak Free cloths yesterday! Thank you so much for your help and quick response. 

    Regards,

    ******* ******

Streak Free XL is NOT a BBB Accredited Business.

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