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Business Profile

Credit Union

Salem VA Credit Union

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My debit card was cancelled and I was told that they would issue me another one in 6 mo but they have refused to do so. I have been with this bank since 2003

    Business Response

    Date: 07/28/2023

    Debit card issuance and use is subject to approval by the Credit Union and the terms stated within our Membership and Account Agreement and Electronic Funds Transfer (EFT) Agreement. Additionally, the Credit Union reserves the right to revoke access to one or more EFT services, including debit cards, at any time for a variety of legitimate business considerations. This member has been informed by our Electronic Services Department that it was determined that debit card access could not be approved for their account for reasons we cannot disclose as we consider this to be a private matter between the member and the Credit Union. Rest assured, the Credit Union did not make this decision haphazardly and thoughtful consideration was given to the member’s request. 

    Customer Answer

    Date: 07/28/2023

    I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    This response for not resolve the problem of issuing me a debit card. I've been with this Credit Union since 2003 and last year was the only year that I've had a problem with the debit card. I think more consideration needs to be given about this situation. Regards,

    ****** ***** 

Salem VA Credit Union is NOT a BBB Accredited Business.

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