Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:05/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Whitt Carpet One put tile in our kitchen in Nov. 2011.. Which appeared to be fine. AroundOctober/November 2023 a rat somehow got under our dishwasher, making a nest. It chewed the electrical cord under our dishwasher and the dishwasher no longer works. We called an appliance repair person who told us he could not repair the dishwasher because the kitchen tile was laid over the feet of the dishwasher and it could not be pulled out without busting the tile. He told us the tile had been installed incorrectly. I called Whitt and spoke with **** who told me there was nothing they could do; The warranty had expired. I am left with a rats nest full of poop and urine and an inoperable dishwasher. I sought advice from a plumber who has told me they also could not repair the dishwasher because of the same reason. Thank you for your assistance.
Business Response
Date: 05/08/2024
Our job files for 2011 were lost in a server malfunction, but we do show the ****** as customers. I am not sure who the Customer talked with as we do not have a ****.Regardless, we will be more than happy to go to the home to see what we can do to free up the dishwasher. If Mr. or Mrs. ***** could call and ask for Charles Whitt, I can set up a convenient time to go by and see what can be doneThanks,Charles WhittPresident Whitt carpet & Tile Service, inc.
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