Reviews

Review Details

• Review fromJack B

  Date: 06/25/2025

  5 stars
  They did a wonderful job our new composite deck. Very professional and they gave us a schedule that they adhered to. Would recommend them highly.

• Review fromRobin H

  Date: 03/27/2025

  5 stars
  They are the BEST - from initial consultation to final installation. Answered all questions, responded quickly to all phone calls, friendly and great to work with.
  Nice to work with a long time family business. Took a little longer to get them delivered after completion from *******, but worth the wait. Installation was quick and well done and they explained in detail everything from batteries to operation and care. Highly recommend.

• Review fromArlene S W

  Date: 02/12/2025

  5 stars
  We are very pleased with this installation. The crew that came to install were very prompt and polite. The windows look great. They explained how to operate the windows and cleaned up everything when they were done with this speedy installation.
  We replaced 15 windows and they finished the job in 3 days! Once they finished, you would never have known they had been here...they cleaned up everything, inside and outside.
  We would recommend Southwest Sunroom & Window Co to anyone.

• Review fromPaul B

  Date: 11/01/2024

  3 stars
  The installation went well, and the awning works well. However, I am disappointed that it does not protect against rain like it does with the sun.

• Review fromFred P

  Date: 09/17/2024

  5 stars
  Our house is a steel framed house which we indicated to Southwest ahead of time. They came prepared accordingly. But, after removing the outer plywood to access the metal studs, they found that the internal metal framing was not consistent requiring additional structural reinforcement to secure the retractable awning. The installer team called in an additional, more experienced installation team to assist with the metal frame inconsistencies and kept us informed of their modified approach and progress with creating a secure structure to mount the retractable awning. Both teams worked for several hours to create a secure mounting structure. Once that was accomplished, the teams quickly installed the retractable awning, and it looks and operates great! We were very impressed with the skill and professionalism of both of Southwest’s installation teams and would not hesitate to recommend Southwest to others!

• Review fromVictoria P

  Date: 08/15/2024

  4 stars
  We had Southwest Sunroom & Window Co. install an electric indoor sunshade in our sunroom and an outdoor Sunsetter awning. We are very happy with both of them. Rob, our salesperson, was very courteous and nice to work with, and patient with me. I'm not the easiest person to please sometimes. The only thing I would change is the spacers that were used to bring the indoor shade far enough away from the glass wall to function properly could be a little nicer looking for the price paid. You cannot see them when the shade is down, but when it is up, you can. Other than that, the installation appears to be perfect, and we love them. I would recommend this company and Rob.

• Review fromgary m

  Date: 06/17/2024

  4 stars
  We had a comparatively small project- a repair needed (roof panel and fascia trim replacement) on our screened-in patio roof that had been damaged by a fallen tree. Overall, we are quite pleased with the finished result and the workmanship is excellent. They were spot-on punctual, and each representative was courteous, professional, accommodating. The company was forthcoming about the supply-line delay issues (we waited about 15 weeks or so). We also had one communication hiccup similar to Sarah G's. Ours lasted about two weeks before we heard back from our rep. After that, as in Sarah's case, a crew was scheduled for the next day and the job was completed as described. Given the similarities, ee can't help but theorize that scheduling smaller, less lucrative jobs may take a back seat to larger projects.
  In fairness, it was difficult for us to find a company that would take this comparatively small repair job. We feel fortunate and are thankful that this company took on a project that was likely much less lucrative for them than a full patio install. As said, the finished repair left it as good, if not better, than before the accident.
  Having said that, good communication with large and small customers, regardless of profit margin, is a cornerstone to building trust and good will. We're generally pretty patient and forgiving to an extent, but seeing that it has been mentioned, we hope management may want to take a closer look to avoid alienating customers. It's frustrating, not very professional and inconsistent with other aspects of their operation which are excellent.

• Review fromMarilyn P

  Date: 02/08/2024

  5 stars
  They used drop cloths, clean up was satisfactory. Use of window was explained.
  Staff was courteous and helpful.

• Review fromSharon B

  Date: 12/22/2023

  5 stars
  Everything was on schedule and the workers were very punctual.
  I would definitely recommend Southwest Sunroom & Window C., inc.

• Review fromSarah G

  Date: 07/24/2023

  1 star

  Sarah G

  Date: 07/24/2023

  I hired this local company to replace two windows based on their reputation for customer service. The contracted lead time was 18-22 weeks depending on "weather and vendors". I paid half the amount of the job at the time I signed the contract. The job was VERY delayed (40 weeks) reportedly due to supply line shortages, but after months of not hearing from them I started calling for updates. I called every week for a month without anyone call me back. I finally left a voicemail telling them to cancel the order and refund my money and they called me back to schedule an install for the very next day-- without apologizing or acknowledging that I had been leaving them messages for weeks. After all that time, one of the two windows I ordered came in wrong and had to be remade. It sounds like they have more customers than they have time to communicate with. No apologies. No discounts. Once the corrected window was installed I left another message requesting to talk to management. Instead of a call back I got an overdue notice in my mailbox two days after the final install. When I finally got a call from management (10 days after install) they were asking what would be a good time to come by my address to collect payment--mentioning nothing of calling to acknowledge or address my concerns. I was told I should be glad that they told me the first window was wrong instead of just leaving it that way without telling me there was a problem. This whole process has been very upsetting and disappointing.
  

  Southwest Sunroom & Window Co., Inc.

  Date: 08/02/2023

  We are very sorry for the situation with Ms. ********. However, as stated on our contracts we are at the mercy of both the weather and the supply chain shortages that vendors are experiencing throughout the country. Due to the specialty shaped window that was ordered the expected lead time of 18 to 22 weeks weather and/or vendor permitting turned into 29 weeks due to vendor issues which were beyond our control. Upon receiving the window we immediately reached out to the homeowner to schedule installation. While installing the windows the installer realized that one of the windows had been manufactured improperly. Rather than cover up the fact we were completely honest with the homeowner and assured her that we would have the window remade correctly, which we did. This meant the window had to be remanufactured which led to the 40 week overall time frame for installing the correct window. Once we received the correct window and made sure it was 100% we reached out to the homeowner and made arrangements for the installation. We installed the correct window on July 3rd, 2023 and as of August 2nd, 2023 this matter has been resolved. Our apologies to Ms. ******** for the inconvenience but we are sure she will be happy to know that we did the right thing by reordering the window.