Complaints

This profile includes complaints for Hall Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hall Associates, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hall Associates, Inc.

  2800 Keagy Rd Salem, VA 24153

  
• 

  Hall Associates, Inc.

  Roanoke, VA 24011

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 28,2023 I rented a one apartment from Hall and Associates on ********* ***. for $975.00 a month plus electric, cable, etc. ***** is the person who handled the transactions. She did not have a business card. She charged me two security deposits of $975.00 each totaling $1,950.00 which I paid in cash. I asked her if she charged everyone two security deposits and she said yes. I was the only tenant so far in the building A week later a man rented the apartment next door. He said," ***** tried to charge me two security deposits, but I refused to pay two so she only charged me one." This is discrimination. The resolution that I want is to get one on my security deposits of $975.00 returned to me immediately. It is not right for the investors to use "OPM" which is "other people's money" interest free to do renovations, etc. Two security deposits of $1,950 for 100 apartments that are in the complex adds up to just around $200,000.00 interest free money to do renovations, etc. anything they want to do with it. It is not right.
  I also want a walk thru as ***** refused to do one and wrote down new for everything. I told her new doesn't mean much in this day and age. When I was moving in I noticed white paint on the floor and the carpet. A couple of nicks on the bathroom wall, and the bottom on the bathroom door looks a little beat up. She told me to write it on the yellow sheet of paper that was in the packet. Under the bathroom vanity there is a hole around the pipe that needs to be sealed as there is a horrible dirt odor coming in under the vanity . I read a number of bad reviews online about Hall and Associates after moving in and want to be sure every i is dotted and every t is crossed.
  Thank you for getting one of my security deposits of $975.00 returned immediately, a proper walk through with *****  in the apartment, and hole around the pipe sealed under the sink to prevent the dirt odor.

  

  Business Response

  Date: 06/07/2023

  Please see the following response to the BBB Case # ******** - Hall Associates, Inc. Applications for all our communities consist
  of a criminal and credit check along with employment and rental verification.
  Our criminal and credit verifications are completed with a third-party company.  Application
  decisions are made with three different application decisions: approved with a
  1-month rent refundable deposit, conditional with a 2- month rent refundable
  deposit or declined. At that point we communicate with each prospect what the
  deposit amount will be. The deposits are non-negotiable and are paid prior to
  move in dates. For this resident we completed the application, and it was
  explained what the deposit amount would be and why. Deposits are held and not used
  for community needs. They are refundable to each resident once they have moved
  out and inspections are completed.  That can take up to 45
  days to be refunded after the move out date.  The consumer was shown
  the exact apartment she rented. She needed to move in very quickly. The
  application was completed, and the lease signed in our office. During this time
  our Property Manager explained that she was moving into the same apartment she was
  shown. The Apartment was leased “as is” except it possibly had not been
  completely cleaned. The entire building, including the apartment she leased had
  just been completely renovated. The consumer indicated she understood all this.
  The condition report we completed together, and it was explained that she was
  being given the yellow and pink copies and that she should
  inspect the apartment as she moved in.  Every
  new resident is given 7 days after moving in to complete and return the yellow
  copy back to the office. At that time if there are any issues or concerns, we
  would have our service team complete any necessary repairs or decide how to
  address anything our service team is unable to repair. This is the first time
  we have been made aware of any repairs needing to be completed. Our management
  team will schedule an inspection and complete any necessary repairs. Should you have any other
  questions or concerns please let me know and we will be happy to address them. Sincerely******* ************** ******** ****, SIORPresident
  and Managing ********** ********** ******* **** ****** ********** ** *****

  Customer Answer

  Date: 06/08/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.***** told me they charged everybody two security deposits. She tried to charge my neighbor two and he refused to pay two and she only charged him one as I said in the complaint. To resolve my issue I want one of my security deposits refunded immediately. That is discrimination! Thank you. 
  
  Regards,
  
  ***** ***