Complaints

This profile includes complaints for Tidy Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tidy Services

  2011 Cook Dr Salem, VA 24153-7236

  
• 

  Tidy Services

  443 Old Sand Rd Ridgeway, VA 24148-5019

  
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  Tidy Services

  3209 Business Center Rd Christiansburg, VA 24073-6183

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We began renting a porta john from Tidy in July, 2020. We had been renting a porta John from them up until May,2023. We had good service for the first 6 months and then we had nothing but problems from them from that time forward. We had set up automatic payments with them through my wife's bank account and we have been double billed on many occasions, the payments would be charged on different days of the month and the billing was a constant problem. Now i have received an invoice stating that we have 10 late charges for bills not paid on time. This is not only dishonest, but fraudulent.
  Tidy gave us terrible service throughout our time renting their Porta John. Our contract with them ended abruptly in May, 2023 when after not receiving a Porta John cleaning for 5 weeks in a row I had to call the Montgomery County Health Dept. to complain about the unsanitary condition of the Porta John.
  Rather than coming and cleaning the Porta John after their constantly changing lineup of managers had yet again assured me they would clean it, they came and abruptly took the Porta John away.
  Now they are attempting to charge us for fees that are not due. I would like them to explain to my attorney how we are responsible for these late fees when we had automatic payments set up. Also, they violated our contract by taking the Porta John away after we had paid prior for service. We do not owe them anything and we want this invoice cancelled or we will be prepared to file a civil court claim and we have all necessary documentation.

  

  Business Response

  Date: 05/11/2023

  I have reached out to Mr. **** by phone and left a message with no return calls.  We have credited out his late fees from long ago and his account has a zero balance.  The late fees were from before he was set up on auto pay.  His payments dates changed every month because we bill on a 4 week (28 day cycle).  As described in the attachment, we have gone above and beyond to try and service his very difficult and challenging location.  But, we regret he is unhappy but his site is not accessible in any wet conditions.  I hope Mr. Long is able to find another solution for his sanitation needs. **** ********

  Customer Answer

  Date: 05/12/2023

   I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ****

• Initial Complaint

  Date:02/06/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account number: ****** opened on 05/14/2022. Port-a John rental. Total payment to date- $437.70. When tidy services took over ***** **** *******, I was called by the company to discuss the details of the new rates and services. With ***** **** I was on a discount rate of around $40 monthly due to being on an as needed (with a phone call) basis. I was told no discounts, the new rate wasn’t adjustable. The new rate included a weekly cleaning and on some invoices a fuel charge. I told them I agreed with it as long as it was cleaned weekly. Three or so months from the new account opening, I received a phone call from a dispatcher asking if I was still an on call basis. I told him the same as above and questioned whether it had been cleaned every week, the answer was in the air. Two months later I received another phone call from same dispatcher with the same question as before, I asked why it hadn’t been cleaned and why I was having to explain this again. he said they would work on a refund but never called back. The Port-a John has seemingly not been taken care of weekly over communication errors within the company. I contacted the same dispatcher mid November , I explained the situation once again, but added that I would be done with the Porta John within the next few weeks, he said they would work something out, never called back. 12/2/22 I called and told someone at the company I was done with the porta John and for them to come get it I asked to speak to the same dispatcher, didn’t reach him, but the same Friday I was contacted by a supervisor and I explained the situation and was told that they would figure something out to make amends, and he would call back on Monday. I never received that call. 12/21/22 the port-a John was still on my property and I received a phone call from a truck driver trying to find the porta John for it to be “serviced”. I called to the company and told them I had been done with it since 12/2. Still no contact from supervisor.

  

  Business Response

  Date: 02/09/2023

  *** ******* is correct.  Tidy Services did a poor job of managing his account during the transition of his account.  On Feb 7th, 2023 the General Manager of Tidy Services reached out to *** ******** He recounted his experience to us. It was determined that we had made mistakes and that we needed to cancel the latest bill of $154.10. The last bill was deleted on 2/7/23 so he no longer has any outstanding balances. The mistakes were due to a recent merger of two companies. Since then, we have improved our processes and hope to give the excellent service that we expect of ourselves. We also left *** ******* with the promise that if he would ever need us again, to contact the General Manager, and we will make sure he receives a discounted rate for his next Portable Toilet rental.  *** ******* seems satisfied with this resalution.  

  Customer Answer

  Date: 02/09/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory. I thank the BBB and the general manager of tidy services for getting this taken care of. Regards, ***** *******