Reviews

Review Details

• Review fromMargot R

  Date: 09/19/2023

  1 star

  Margot R

  Date: 09/19/2023

  This company has taken my money and not even processed the order…. It is easier to get merchandise from China. Poor customer service they do not want to communicate with customers.

  Scented Expressions Supplies, LLC

  Date: 10/07/2023

  Customer placed their order Sept 5th and it shipped Sept 19th. Our processing times are always posted on our website on the homepage, in the cart where they must be accepted prior to being able to leave that page, and on the payment options page where the terms set forth must be accept prior to being able to finish their order and pay. Customer emailed the Sept 16th Margot ******** wrote: I just got a email for my second installment with Afterpay is coming up on September 19. I placed the order on September 5th it is now September 16 and the order still has not been processed. I will have to ask after pay for my refund if this order is not processed by the 18th. In which we replied Good morning, We are currently 10 business days out on processing not including, weekends, holidays, or transit times. Once your order goes into processing you will receive an email along with several others once a shipping label is created. Processing times are posted in the cart (where they must be accepted prior to being able to leave that page) must be notated on the shipping options page prior to being able to leave that page, and must be acknowledged on the terms & conditions set forth on the payment page prior to being able to finish your order. We hope this information helps answer your questions, should you have any further questions please feel free to reach back out. Customer left several unfriendly emails in the process of these 10 business days. We are pretty sure 10 business days are faster than a shipment from China.

  Scented Expressions Supplies, LLC

  Date: 10/07/2023

  Unfriendly voice-mails not emails*

• Review fromAna C

  Date: 08/06/2023

  5 stars
  Excellent company!!!!
  At first I was hesitant to make purchase through their website because I knew nothing of this company. They have extremely reasonable prices compared to other suppliers. They were also upfront about their processing and shipping times at the time of the purchase. I have purchased at least ten different products to start making my own cosmetics. Every product received was outstanding quality, body butters were very fresh, and scented oils were amazing quality (and they smelled amazing in body cream!). Every product was packaged with care and had its own label with instructions on usage rates. I am very happy with purchase and will definitely be ordering more products in the future.

• Review fromHeather H

  Date: 05/11/2023

  5 stars
  So far all the products are great quality and lowest prices out of the wholesale ingredients I have found

• Review fromTheKintsugiwoman .

  Date: 05/10/2023

  5 stars
  I as owner of the ******** ***** have purchased from Scented Expressions since she started her company and was just a small shop on Facebook. I thought her customer service and product offering was amazing then but her customer service and shipping options have grown beyond my expectations. Scented Wxpressions is a reputable company that has quality products and Service. If I need a product taht many don’t offer I can typically find it here!
  ********************

• Review fromSophia L.

  Date: 12/09/2022

  1 star

  Sophia L.

  Date: 12/09/2022

  Awful. They will take their sweet time packing your order, even if it’s just a couple 2oz fragrance bottles. They say it will ship within 5-14 business days, but expect 14+. They make things up as they go and processing times can change from what was stated when you checked out. The owner is highly combative and mentally unwell. They have zero customer service skills- not one iota.
  My guess is that it’s a money grab. I doubt they have many recurring customers- the processing times are too long even if they were nice people it would be tough to shop with them consistently. I actually wonder if they are ordering things as the orders come in versus keeping an actual stock on hand.
  There are other fragrance suppliers with a much faster processing time and much kinder folks with good customer service skills.

  Scented Expressions Supplies, LLC

  Date: 03/21/2023

  Your order was placed Nov 20th and shipped Dec 9th. Posted holiday times were Nov 23rd through Nov 25th. Your order shipped well within the posted processing times. Processing times were 10-14 bubusiness days and posted in the cart (which must be accepted prior to leaving the page) every page after (they must be acknowledged prior to being able to leave that page), including but not limited to the order confirmation page and email. Not only have you placed many orders in which you left 1 star reviews for the same item more than once, you argued what was considered a holiday. Everything listed on our site is an in stock item, in our warehouse, ready to be weighed and shipped. As our checkout states, that you accepted the terms to when you clicked process payment, orders are on a first come first serve basis. We are most definitely not like any other supplier. Other suppliers have warehouses full of employees and machines that help process and ship their orders. We, on the other hand are 3 people. 2 packing and shipping 100s of orders a day. Weighing and packing each and every item, on every single order, by hand, daily. We have many repeat customers and we have been in business since 2017. If we didnt have repeat customers we wouldn't of went from working off a Facebook group sending invoices, to a website, then to a huge warehouse to store all the products we have listed today on our website. Mentally unstable? If that was so, we wouldn't have a successful woman owned small business, that's ran by only 2 people, 4 hands, and absolutely nothing else.