We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Appraiser

Diminished Value Appraisal Claims DVAC USA
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction 07/24/2024
    I sent in an inquiry for a Diminished Value Appraisal on my 2024 *** *** I was in direct contact with ***** ***** at DVAC. Before submitting payment I specifically asked if they guaranteed a settlement with the Insurance company and if in the event the claim was denied that they would refund the cost of the invoice/service in the appraisal to be provided. ***** responded "As Long as you follow all of the steps that we advise you to do, if you don't get a settlement that covers our fee we will refund you your money". I initiated payment thereafter 9:14am and proceeded to provide everything requested to *****. In less than 4hrs at 1pm she sent back the appraisal report. I then expedited the report I received and sent it to ***** ***** They got back to me the very next day and stated that the Claim would be denied based off of my current ownership status( I was the registered owner and lessee). At no point in time did the website mydvac.com or ***** ***** ever mention that this would lead to an immediate decline of a claim. I then spoke to ***** that very same day 07/25 and told her that I was unaware of this not only on a disclosure/drop down on the website or ever asked this question of ownership(Title, Financed, Lease, Select/Balloon) in our emails. On 7/25 ***** said that they had an issue with the website not prompting the current ownership status (as a glitch) and that she would have to speak with her boss ******* for the refund. To this date she has never called me or emailed me back. I have had one single email from ******* Taylor after 3+ months who continues to blame me for something I should have known, not what I was told or actually never discussed. I would have never spent a minute of my time to ever initiate contact with this company if they were simply up front by asking "how is your vehicle was owned/titled?" I would appreciate your teams help in assisting me towards a full refund as requested. Thank you

    Business Response

    Date: 11/06/2024

    Good Afternoon, 

    We take customer complaints seriously and customer satisfaction is paramount to us. All transactions for diminished value are sent a checklist of items needed and are spoken to and most clients visit our website before coming to us as well. Our website clearly states that leased vehicles do not qualify for diminished value. We also always ask the question to our clients over the phone during initial consultation. Either the client chose to proceed regardless or did not remember us asking the question/see our website disclosure. In an attempt to resolve this amicably so all parties can move on, we are happy to offer a *** *efund which will cover our 8 hours of work to compile the client appraisal as well as out of pocket expenses to purchase Carfax reports and appraisal software. 

    Customer Answer

    Date: 11/06/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me at this time.

    To DVAC: Please confirm a credit to my card ending ** **** is processed within a week from today 11/6/24 for a total of $*******

    If a cc refund is not possible, please mail my refund to ** *** **** ****** ** *****



    Sincerely,



    ***** ******

Diminished Value Appraisal Claims DVAC USA is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.