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Business Profile

Contract Manufacturer

Krown Custom Cues, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Contract Manufacturer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Waiting bout 15 months on custom cue and have it paid in full.

    Business Response

    Date: 12/10/2024

    I am sorry to hear that this customer is unhappy with our product turnaround times. I have reached out to this customer via private message and insured him that his order will be completed and delivered. I do not provide completion dates due to the nature of the product. However, with that being said, I am more than happy to provide the customer with a refund of his ****** if he will simply contact me via email at *********************************** The customer never mentioned a refund during our talks.

    This is a copy of our last communication:

    Dec 2, 2024, 8:57?AM

    ******** said:
    If it puts you in a tough spot don't worry bout it. I'll grab a second cue somewhere been waiting since Oct '23. Thx


    Based on that statement, I feel that the issue was resolved when he wrote it.......... I told him that I was going to complete and ship his item anyway after he made that statement..

    Honestly, I feel that this matter was closed at the time of the last communication but as stated above, If he will simply email me at ********************************** we will set up a refund.


    Customer Answer

    Date: 12/10/2024

    Better Business Bureau:

    I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Provide details of why you are not satisfied with this resolution.]

    Regards,

    ******** ********


    I believe I paid $450 for the cue to be made, not $250. 

    Business Response

    Date: 12/11/2024

    The requested written amount of $250 was issued yesterday. Now the customer is changing his requested amount to 450 from the original 250. Without an extensive paper trail i will not be awarding more than was originally requested. 

Krown Custom Cues, LLC is NOT a BBB Accredited Business.

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