Complaints

This profile includes complaints for Moore's Auto & Towing, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Moore's Auto & Towing, Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Moore's Auto & Towing, Inc

  21112 Chesterfield Avenue South Chesterfield, VA 23803-1908

• 

  Moore's Auto & Towing, Inc

  PO Box 241 Colonial Hgts, VA 23834-0241

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Moores auto in February 2022 to assist me in the final wiring and diagnostic of an LS Swap in my Blazer. They had to sort out the fuel system, wire the computer system, and running diagnostic. They quoted me 15 to 20 hours of work at $100/hr. He finally got my truck in the shop in March 2022. In early May, I asked him when he would complete the work and he promised by the end of the month. That time came and went. I even had made a $1,500 deposit in the hopes cash would motivate him, which he confided cash was preferred so he could hide it from his wife who manages the business. They finally started working on it around September. After starting, they would do a very minor amount of work, then the mechanics would be pulled off of my truck to work on another that came back post-completion because the wiring was improperly installed and started a fire. I was asked to buy more parts, because his employees either lost, stole, or didnt like items that I already had purchased, so I did to the tune of $1300. Getting a list of parts from them took over a month. At this point all work stopped and they just left all of the parts laying on the ground near the vehicle and did no more work. In January of 2023, after numerous requests for progress, I asked ***** how much longer my vehicle would take, and he said 6 months. I asked him to work up a final bill of sale which he charged me $80 for rusted bolts for headers when I supplied new stainless ones, charged me for an oil filter I purchased and installed on the vehicle prior to taking it to him, charged me for needless sensor changes when every sensor on it was new but according to *****, they were Chinese. He claimed the vehicle had ran, but it had no cooling system, and there wasnt any carbon in the collector. I took the vehicle to another mechanic who also confirmed there was no way the vehicle ran. They reworked his invoice, I had to pay him over $1000 additional to the $1500 I had already paid

  Customer Answer

  Date: 03/10/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by ******* Auto & Towing, Inc regarding complaint ID ********.
  
  Regards,
  
  *************