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Business Profile

Auto Repairs

Hogan and Sons, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Hogan and Sons, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Hogan and Sons, Inc. has 8 locations, listed below.

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    Customer Review Ratings

    1/5 stars

    Average of 4 Customer Reviews

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    Review Details

    • Review fromNick C

      Date: 04/12/2025

      1 star
      In April 2025, my wife brought our 2011 ****** Sienna minivan to the Leesburg, ******** location for a safety inspection. The shop said that the van needed new front tires to pass inspection. How convenient, and what a conflict of interest. In October or November 2023, less than 1.5 years ago, I got four new tires on the minivan. We had not even driven ****** on the tires from 2023, so there is NO WAY the van needed new front tires. Had my wife called me, I could have told that she was being lied to and robbed. We struggle financially and do not have $800 to throw away on services we don't need. I am so disappointed and angry. These guys think that just because we're in ************** we've got money to waste. What a bunch of scammers taking advantage of a woman who assumes that you're trustworthy.
    • Review fromKristie K

      Date: 10/12/2023

      1 star
      I am only writing this review so that it doesn't happen to anyone else.
      Hogan and Sons replaced my brakes, rotors and replaced two tires. I drove my car for a weekend and had to return it for the tires to be balanced. it wasn't riding right.
      They said the tires were out of balance, so they balanced them. This was a Tuesday. I didn't drive my car on Wednesday.
      On Friday, three of my lug nuts fell off and I almost lost my tire.
      I had to have it repaired in PA.
      When I called them to tell them what happened, not much happened. So I called the next day and spoke to the manager. He did not apologize, all he said was that they looked at the tape and it was not their fault. I asked whose fault it was then and he had no answer. They didn't offer anything to me. Not compensation, apology or any other explanation.
      I will not be returning to them for service in the future.
    • Review fromTodd N.

      Date: 12/06/2022

      1 star
      I’ve been servicing my vehicles at the South Riding location for over 10 years with no issues. In July 2022 I took my 2011 Lincoln MKX for an inspection. The inspection was completed with no issues. I was left a message that my hubcap was damaged. They ordered me a new one. My Lincoln does not have hubcaps, it has premium upgraded 20” wheels. The mechanic mistook my wheels for hubcaps and damaged them when trying to remove it with a pry bar. The manager on duty Corey was very apologetic, insisting they were hubcaps and would order a new one from Lincoln, but they were on back order. I explained that they were not hubcaps, and the whole wheel would need replaced. Corey agreed and would notify me when the wheel was in. The wheels are $1200 a piece. I was able to repair the wheel myself. Only a small chip remained. I was fine with that as it has over 180k miles. I told Corey a new wheel was not needed, however I would appreciate the next oil change and tire rotation to be covered for the damage. Corey agreed. On 12/3 I dropped my car off for an oil change and tire rotation. Corey covered it. The next day I realized the tire rotation on was not completed even though the service ticket said it was. The damaged wheel was in the same location as when I dropped it off. In addition two other wheels were damaged in the same way as the original. Again, someone tried to pry the wheels and put big gouges on them. I returned and pointed this out to Corey. He was very dismayed and took the car to have the rotation completed immediately. I told him no one was to go near any of these wheels with a pry bar as they are not hubcaps. The rotation was completed. When I asked to talk to Corey about what would be done about the damage, he would not come out of the office to address me. I was told he was on the phone with management to see what they would do and he would call me. After 24 hours I have not received a return call. I’ve been more than reasonable and need this addressed.
    • Review fromChris T

      Date: 08/03/2022

      1 star
      I took my vehicle to Hogan and Son's (46970 Community Plaza20164, Sterling location) for an annual state safety inspection. I have gone to this specific location three times in the past to have the inspection completed. (all with zero issues until Aug 1st) I arrived at the business' opening hours, 7:30 and was three vehicles in line. An hour later I saw my vehicle being pulled into the bay for inspection. Fifteen minutes later, the manager came over to me and stated that he could not inspect my vehicle because it was "too heavy". (vehicle is a factory stock 2008 Dodge Ram 3500) The manager stated that my vehicle was 100 lbs too heavy for his shop. I explained to him that I have never had this problem before (or reason) getting my vehicle inspected at their shop. Manager continued to tell me that his technician wasn't certified for vehicles over a specific weight. Gave me no other ideas where to get my vehicle inspected. When I went to my vehicle, I noticed that they had already scraped off my old inspection sticker, leaving me with a vehicle with no inspection sticker. When I brought it to the manager's attention, all I got was "oh well.. nothing I can do about it".. I went to another service station that does safety inspections and they were stunned that I had been told that. They stated that once a STATE inspection is started (scraping off sticker) they can only either pass or fail the vehicle) The other station inspected my vehicle with no problem and recommended to also call the Virginia State Police Safety Division.

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