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Business Profile

Heating and Air Conditioning

A & T Heating & Air Conditioning, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A&T Heating & Cooling installed a ductless split wall heater/air conditioner at the above address on or before 10/21/21 during a remodel of the home. Trane Model No: ***************. The unit did not function properly in early November, 2021. A&T was contacted via numerous phone calls and texts. They would not come to look at the unit. We called *** Heating & Cooling to look at the unit and paid them $100. We were informed that the compressor needed to be replaced. We called A&T and they said they would order a part. Months went by but the part was on back order. We asked A&T (Admen) to replace the whole unit since it was under warrantee. We have contacted A&T many times via phone calls and text messages. A&T would not call us back, nor answer texts. We then called ************ ******** ******* *** ******** and paid them $135. They told us that the incorrect gauge wire was used during initial installation causing the compressor to burn out. Since A&T would not attempt to resolve the problem, after 8 months we had no choice but to replace the unit. **** ***** installed the replacement unit and also confirmed that the incorrect gauge wire was used during installation, causing the compressor to burn out. We had to pay $5,800 for the replacement unit and installation. We are requesting compensation from A&T for this amount.

A & T Heating & Air Conditioning, Inc is NOT a BBB Accredited Business.

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