Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good ******** *************** did not come out and check the system. We had the electrical come out and check the amp and what the possiblilties of why the bill has increased.  We had asked the company to come and speak with the owner of and never recieved a response.  We would greatly appreciate if an appointment can be made to come out and check the system when the owner is here and would like a copy of the warranty that was purchased.  Please register the system so the 10 yr warranty of the unit parts can go in effect.
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *************************
  
  
  
  

  Business Response

  Date: 06/22/2024

  Jordan ************************************************ LLC
  
  Lovell Mechanical installed a new system- at the General Contractors request, the consumer had concerns with the electric bill going up in price.  Lovell Mechanical re-checked the unit, took time explaining the dynamics of the system with it being a heat pump, the air circulation is different.  Lovell Mechanical checked the proper amp draws and everything met factory specs and thought the concerns were over. The consumer was not satisfied after Lovell Mechanical left, the consumer had the power company come out and was told the increase in her electric bill was due to the amp draw from the heat pump.
  
  Since someone else has come out and looked at the alleged issue and found a problem, unforeseen to the certified, licensed HVAC install techs, it voids the labor warranty with Lovell Mechanical, the system itself does have a 5 year warranty. 
  
  In all reality the contract was also with her General **********, *******, and that in itself should negate any responsibility that Lovell Mechanical does have with trying to satisfy a consumer who is demanding things be done that are out of Lovell Mechanicals control. By coming back free of charge and explaining everything again after a great install, that was a courtesy extended to this consumer.
  
   As mentioned, she has a 5 year system warranty with ******. She can have any company come back to recheck, for the third time, and tell her the same thing any experienced HVAC company will. We have been in business since 2016 and have had hundreds of happy customers, we do not advertise due to the quality of work we provide,  which in itself speaks volumes of our character as technicians.
  While we understand that even though we do our best to accommodate everyone we service, there will always be someone, we just wanted to explain our side of the story.