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Business Profile

Tree Services

RF Green Trees, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept 4, 2024, the contractor entered into an agreement to cut down a tree and haul away the wood. The contractor began the work on 9/5. Midway in the afternoon the top part of the tree hit the ground hitting a beehive causing the worker to be stung several times. The worker could not complete the job without further injury so the owner - ****** ****** agreed to comeback later that evening to address the beehive and complete the work- finish cutting the tree down to the ***** and removing the tree log from the property. ****** requested that I pay the balance- $1600 because the injured employee would miss several days of work and he wanted to pay him. Against my better judgement and feeling sympathetic for the injured worker, I paid the balance. ****** returned that evening and attempted to address the bee issue but said it was too dark he would return in a few days. He never returned. From 9/6 - 11/13, I called him a total of 15 times and sent several texts messages. He ignored many of my calls and when he did answer he gave multiple excuses or made promises to come and never came. He told me if I hired a pest control person, he would come sooner. I did and sent him a copy of the receipt. He said he would come the following week, never came. He contacted me a week later and said he had COVID. Finally, on 11/15, I hired another contractor to complete the job at a cost of $450. I am seeking reimbursement for the cost to complete the job.

  • Initial Complaint

    Date:05/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired RF Green tree to remove a tree in my front yard, ****** came out and gave me a estimate I agreed to it. He cut a little of the tree and left because it started raining. I paid him and he has not been back to finish the job.He refuses to answer calls. I need help with this please.

RF Green Trees, LLC is NOT a BBB Accredited Business.

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