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Business Profile

Drapery and Curtain Fixtures

Drapery Rods Direct

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drapery and Curtain Fixtures.

Reviews

This profile includes reviews for Drapery Rods Direct's headquarters and its corporate-owned locations. To view all corporate locations, see

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Drapery Rods Direct has 2 locations, listed below.

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    • Drapery Rods Direct

      7405 Alban Station Ct Ste B224 Springfield, VA 22150-2341

    • Drapery Rods Direct

      7957 Gambrill Ct Springfield, VA 22153-2256

    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Martha S.

      Date: 12/28/2023

      Martha S.

      Date: 12/28/2023

      they charge a shipping fee when you order and if item needs returning(which customer has to pay) your original shipping feed is subtracted from your refund and they keep that, too. Says no restocking but they still keep your money. You pay to have item shipped and then pay to ship back but they subtract your original shipping fee from return and keep that, too. I complained and was told that was their policy and when I said I would contact you they refunded my original shipping fee.

      Drapery Rods Direct

      Date: 12/29/2023

      Our shipping policy indicates that we do not refund the shipping paid by a customer when an order is returned. We do not profit by retaining shipping charges, as the shipping charges we collect are used to pay FedEx to ship the order to the customer. That policy was followed in this case. The customer was dissatisfied with this, and emailed us threatening to leave a bad review. We ship thousands of orders each year, and every great once in a while we deal with an issue such as this. In this case we refunded the customer the original shipping charge of $7.95. The customer still elected to leave a bad review.

      Martha S.

      Date: 12/29/2023

      I shipped product back for $10.25 and they state they are only collecting to make up for the original shipping which means it would have cost them $15.90 to send the product in the first place. ???????

    Drapery Rods Direct is NOT a BBB Accredited Business.

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