Reviews

Review Details

• Review fromAnne K

  Date: 05/02/2025

  5 stars
  ****** is always so kind and responsive to any request *** made over the years. He went out of his way and was able to fit in a last minute job for us. ****** did a wonderful job clearing our roof, cleaning the gutters and making a small repair. He knocked on the door to confirm the work he was going to do, and asked if he should leave when work was complete or let me know. I reviewed the work and the area looked pristine! ****** had bagged all the debris and left the area around our roof spotless. Thank you for being such a consistently excellent company.

• Review fromFrank M

  Date: 04/27/2025

  5 stars
  Excellent customer service got a callback on a Sunday who does that? Will talk with my friends.

• Review fromKendyl S

  Date: 03/28/2025

  5 stars
  Extremely thorough, very comprehensive and have done an amazing job on roof replacements within my community, likewise they replace the roof on our HOA clubhouse. I have heard nothing but great things but about them from our neighbors and my interactions with their team thus far have been great!

• Review fromBrooke J

  Date: 01/06/2025

  1 star
  I signed a contract w/ ** on 17 August 2024. The scope of work included new siding/insulation, roof repairs, replacement of doors/windows, deck repairs, fence repairs, and some internal drywall repairs/painting. As of 6 January 2025, the work is not complete. The owner, ****** *******, told me the work would commence a couple weeks after signing the contract, but work did not start until 30 OCT. The work was scheduled for 3 days, and I was never told the work would extend beyond 3 days. It took GE 3 weeks and 2 days just to replace the siding, which is a 2-3 day job. Ive caught the owner lying to me on numerous occasions about the status of materials and the overall status of the job. My experience has been extremely frustrating & ****** ******* (owner) has conducted himself in a very unprofessional & dishonest manner. He knew from the beginning that work would not commence within weeks of signing the contract (as he claimed). When confronted with his dishonesty, he provides a deluge of unbelievable excuses. His Shucks Maam manner of speech belies the fact he has no respect for his customers nor values their time.Throughout the process ****** has blamed every *************************** on delayed materials delivery. When I informed him I was considering legal action to get the scope of work completed, his response was, You have no case. My contract states that Im not responsible for delays in materials. I immediately understood that his strategy is to blame everything on materials delays, because he thinks this protects him from legal action. Also of note, he uses a breadcrumb strategy to prevent customers from taking action. He will provide partial service & then disappear until the customer complains. He will then return & provide additional partial service, & disappear again until the customer complains or threatens to take legal action.Almost 5 months after signing the contract, I continue to battle to have the work completed.

• Review fromLaura M

  Date: 11/12/2023

  1 star
  Still failing to understand what is ethical about this company. The workers who actually installed the roof were very nice; this star is for them. Unfortunately, I will not ever use this company again. It was extremely difficult to schedule a quotation (that only took 2 months) with the owner who is consistent in providing witty responses. I was also very disappointed that they delivered materials on to my roof without letting me know they were coming and this was a very disruptive event for my household and my neighbors as well. In addition to damages to my ceiling without any compensation apart from a message pointing to the conditions that clearly state no damages are the responsibility of the company (of course not!) they proceeded to trespass on my roof again. Without permission, or any notice apart from a voice message, they came back to get onto the roof a week after installation; this visit was not agreed upon. And more witty comments when I asked them why they would come over when we did not agree upon this, very disrespectful.

• Review fromChristine T

  Date: 11/05/2022

  5 stars
  Justin and his team from Gutter Ethics have been inspecting and cleaning my gutters since 2015. They have also replaced the roof and gutters on my townhouse in Reston. In addition, they have through the years performed carpentry work, including replacing fence posts and in 2019, they replaced all of the cedar siding on one side of my home. They are my "go to" contractor of choice for just about any job. I have found them to be honest, trustworthy and the job is always reasonably priced. Their workmanship is first rate and great customers service.

• Review fromClaire W.

  Date: 10/31/2022

  5 stars
  Wonderful company to work with. The owner stayed with me in communication from start to finish. I felt well taken care of and trusted everything was going to be done fairly and professionally. I love my ne roof!!!

• Review fromJudy C

  Date: 08/15/2022

  5 stars
  Gutter Ethics did a fantastic job replacing my roof. Honest company and great employees