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Business Profile

Medical Supplies

National Seating & Mobility

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Supplies.

Complaints

This profile includes complaints for National Seating & Mobility's headquarters and its corporate-owned locations. To view all corporate locations, see

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National Seating & Mobility has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/09/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had spinal surgery 3X. I was evaluated at the PT/rehab center in *****/Mount Vernon in late Feb/Early March 2022 for a motorized wheelchair to be insured through ******* (I am retired military). I was instructed to inform the company as soon as I move into a new apartment to begin the process of getting it approved by ******* Insurance and delivered. I was at a Nursing facility for 1 month (March-April) before finding a new apartment. This company claimed they couldn't do anything while I was still in rehab for some reason. I moved to my new apt late April 2022 in Silver Spring, MD. I called them in early May with no response. I left messages/voicemail with my name and account number. No one replied. By Jun and July I was emailing their "CONTACT US" page. I kept receiving emails saying it was being fwd to my manager/Rep handling my account. No one ever called or emailed me for any of those follow ups. I ensured the emails had my new tele# and the correct address, account number etc. I no longer get ANY replies as of Dec 2022. The website tracker says in AUG, my paperwork was supposed to go to the insurance & it was supposed to be completed by early Oct. It's now Dec and nothing has changed. I have no motorized chair and have to pay out of pocket now from another source. I can't wait until winter gets bad.

      Business Response

      Date: 02/02/2023

      From: NSM <support@nsmsupport.*******.com>
      Date: Thu, Feb 2, 2023 at 10:00 AM
      Subject: [Request received] **** ******* Complaint (********)
      To: ***** ****** <*******@mybbb.org>

      ##- Please type your reply above this line -##
      Thank you for contacting National Seating & Mobility. Your comments and satisfaction are very important to us.

      Your request (*****) has been received and will be reviewed by our support staff. Please check for any responses below on this ticket, as they may need additional information from you.

      In the meantime, following is a link to access your local branch: **********************************************

      Thank you,
      National Seating & Mobility

    National Seating & Mobility is NOT a BBB Accredited Business.

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