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Business Profile

Motor Home Carpet and Upholstery Cleaning

Angel Upholstery LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motor Home Carpet and Upholstery Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/23/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with Angel on 8/20/2022 to redo the interior (door panels and seats) for my 1973 *******. I dropped my car off 9/8/2022. I was told it would take a week. On 9/14/2022 I texted to get status. On 9/15/2022 I was told they ran into an issue with front seats being rusted. They suggested they paint and prime the springs and that I order new front seat foam. I agreed. On 9/19/2022 I dropped off the new seat foam. On 9/20/2022 I text asking status. On 9/21/2022 Angel send me pics of my completed seats. He tells me car can be picked up 9/27/2022 at 4:00pm. I get there at 3:55pm and he calls me to tell me car is not ready and he is having problems with door panels. I tell him Im in his parking lot about to come in, so he tells me he will show me the issue. He shows me new door panel vinyl material that he had to rip off because he did not like the quality of the work. Tells me he will need another day. On 9/28/2022 I go back to the shop to pick up my car at 4pm as he requested. It's still not complete. He tells me to come back 9/29/2022. I pick up my car and the two door panels have divots and creases on both. The quality is horrific for the price I paid $4750. I tell him its poor quality. I believe when he pulled the fabric off the door he created dents in the foam panel, he laid new vinyl over it. He has been unresponsive to my request for a refund. I cannot show this car. Pics provided before and after There were no divots and creases in door panel prior to him working on it.

Angel Upholstery LLC is NOT a BBB Accredited Business.

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