Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Global Moving Systems to do a move occurring on July 22nd. In the move, 3 items were damaged-- a $1500 couch was ripped and chipped, my $250 electronic standing desk was completely broken, and our $200 futon was also broken and no longer able to be converted to a futon. When they arrived, they had us sign "our insurance" and to our understanding it was to fully cover our items as we were moving expensive items. I understand things happen and items were broken. When we received the claim form, we were informed that we were only provided partial insurance worth up to $50 per item. I filed a claim on 7/25 to receive our refund also noting that we were never notified of the sub-par insurance. On 7/31, I had still received no correspondence on receipt and followed up and was responded that they were working on it and would send a $150 check ASAP (not even enough to cover a single item broken). On 8/7, I once again followed up on the status of the check and received no response. I had called 3 times at this point with no answer or rushed on the phone and told "they would look into it". On 8/14, I followed up again via and was told the check was sent on August 1. I responded that I had never received it and was concerned that it was never sent or lost in the mail. I have had no corresponce back since. I have called an additional 4 times and had my boyfriend call an additional time and either have been disregarded on the phone or had no answer. On 8/15, I asked if there was any way to track or void and resend it and have received no response. This has been a miserable experience with an unacceptable waste of time. I am looking for at least a refund I was supposed to but realistically the nearly 1K dollars I spent including a tip and providing food for the movers was not worth it.

  

  Business Response

  Date: 08/30/2023

  To whom it may concern . i do apologize not responding asap to clients claim, but we did send check on time, and it probably get lost somewhere , we are trying to contact customer now, so may be we can stop the check and pay by *****, so customer will get reimbursement based on insurance ASAP.

  Thank you

• Initial Complaint

  Date:04/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved on March 15th, 2023. My TV stand in living room was damage handle broken off, now the tv stand is an eye sore. My tv in living room has damage to we’re the picture has color lines running throughout and display isn’t clear. I wasn’t told how to file a claim, when my stuff was picked up there was no inventory done which I didn’t realize was supposed to be done until I called GMS to ask how to file a claim. After downloading the claim form from the website, the form ask for inventory items. I had to list NA. I sent my claim form, photos and video of the damage. I hace yet to receive a response or acknowledgement. When I was booking and prior to my move the company was incredibly responsive. Now they don’t respond. My claim form was sent to ****** **********. I’m unable to upload the video or the damage to my tv.

  

  Business Response

  Date: 05/16/2023

  Dear BBB, yes we have a claim from customer, and yes for some reason her first email about the complain get to our spam folder, so we did no see it . Then ****** call us and let us know that she already fill up a complaint on BBB, i sad her to fill up a claim form instead , and after she did it, i send her a check right the way, unfortunately she did not receive it, so i sent her reimbursement by *****. I attached some proves that we were taking care of claim . 

  Thank you, ******

  Customer Answer

  Date: 05/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because the company was atrocious at responding to emails. Response from company is riddled excuses. They kept claiming to have sent a check which I never received to this day. Eventually they were tired of me calling and emailing that they sent $100 through ***** for damaging my tv and tv stand which cost more that's $100 to fix. Hopefully this helps others when they're deciding to on a moving company.
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:07/14/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Global Moving Systems to carry out a cross-country move for us. Things went smoothly during the furniture pick up from our home in Washington, DC; however, several problems arose during the drop off of our furniture as Global Moving Systems partnered another company to make the delivery in CA without our prior knowledge. Please find a list of primary issues below: - No reassembly of furniture happened. A key reason we used a moving company was to ensure that disassembly and assembly was handled. Our contract with Global Moving Systems clearly states that all furniture their staff disassembled would be reassembled upon delivery; however, the local moving team left secretly without completing the job. None of the furniture that was unassembled by the Global Moving Systems team team in DC was reassembled by delivery team. Further, the lead person from the CA delivery team blocked my phone number, then my boyfriend’s phone number when we tried to contact them after noticing the moving truck was gone. They left without finishing a significant part of the job they were contracted for (i.e., reassembly) AND without giving us an opportunity to confirm that we had received all of our belongings. - Extra fee charged. We were arbitrarily charged an additional $350 for the move. The moving team held our belongings hostage and refused to start the move without us paying this additional fee, also made us sign paperwork before the move (forms that should have been completed after). We are asking for a fair adjustment in the price we paid given Global Moving System's failure to meet the terms of the contract that we agreed to. We have reached out to Global Moving Systems via email several times (3 times after the drop off of furniture) and also left several voicemails, none of which have received a response.

  

  Business Response

  Date: 02/15/2023

  To whom it may concern . due to problem with my emails i did not see initial complain from ********************* . Then when i see it( i believe July 17) i reach out to ******* and ***** , and resolve the issue right the  way by compensate them thru zelle . I have that on file , ***** thank me for that and say that they are grateful for that and have no complains . So the issue were resolved long time ago . I can provide zelle transfer and text message chat between us as evidence if need it .

  Please let me know . What is my next step.

  Thank you, ******