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Business Profile

Pool Contractors

Millennium Pools and Spas LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

This profile includes complaints for Millennium Pools and Spas LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Millennium Pools and Spas LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/14/2023

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used Millennium Pools to close my pool last Fall. They broke my pool vacuum when doing so. They would not admit to breaking it and said it was like that when they arrived. It was not. It took several heated phone calls before they admitted fault and offered to repair it. I had to call again in the Spring to have them return it. When I opened the pool myself this Spring, I found they had left one of the return valves open. Over the next week, each time I would run the pool, I had to add water to it because there was a leak somewhere. When I called to ask if they could come out and see what went wrong, they said they did everythiIng properly at closing and it wasn't their fault. I reiterated that the valve was left open and that the pool didn't leak when I last used it in the Fall. Again, they said they did nothing wrong. They offered to come out and test it at a cost of $500. They said IF they found they were at fault, they wouldn't charge me the $500, but then reiterated they weren't at fault. I wasn't about to have them come pressure test the lines saying they would only do it if I agreed to pay the $500. I paid them to close the pool in the event something went wrong, I assumed they would come take care of it. Several more weeks have passed and each time I run the pool I have to put more water in it. I would like Millennium Pools to come pressure test the lines and see why I am losing water without charging me, since I believe it is a direct result of them not closing the pool properly.

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