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Business Profile

Dry Cleaners

Zips Dry Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

This profile includes complaints for Zips Dry Cleaners's headquarters and its corporate-owned locations. To view all corporate locations, see

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Zips Dry Cleaners has 4 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife took a brand new dress to have it pressed. It was for a very special occasion, the wedding of our only daughter. The dress was ruined in the process. It was fused together in the front part do to excessive heat. It was picked up 15 minutes before the cleaners closed. So she took it back the next morning at soon as the cleaners opened. That evening when she went to pick it up. The damage was still noticeable. The manager (*****) over the phone said that it was because the dress had been tailored. Blaming my wife of not telling them that it was tailored. We explained that tailored or not the damage was not thru out the dress, but only in the front area. If having a piece tailored plays a factor you would think that would be a question the staff would ask. I think he was pushing blame somewhere else. Instead of taking responsibility for the damage to the dress under his care and by the establishment. They assured us that someone with more authority (******* - Manager) ( ***** - Owner) would call us with a resolution. But no one has done so. We want to be compensated for the negligence and damage caused. We did fill a damage report with them. Report ******

    • Initial Complaint

      Date:07/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/13/23, I paid $29.98 to have two king ******** cleaned. The ticket stated both ******** would be available for pickup on May 19th. I returned to ZIPS on 5/26 for pick up, and informed by the customer associate the ******** were not ready due to a backlog. I returned on 6/2, only one blanket was available (documented on the ticket). I returned on 6/6 to pick up the second blanket and was given another customer's merchandise. I returned the blanket on 6/9 informing the manager of the error. The rear of the store was searched for my item to no avail. However, I was given another customer's blanket (a second time) to appease me. I informed the manager it was not my blanket, asked her to stop giving me another customer's item, then asked if ZIPS inadvertently gave my blanket to another customer to satisfy a similar issue. She did not respond. The manager provided me with another ticket acknowledging the missing item and asked me to return in 30 days to give her time to review cameras to verify that I brought in two ********. I referred her back to the ticket she provided, stating the item was missing. Again, she did not respond. I returned on 7/14 and received another ticket documenting the missing item. ZIPS would not refund my dry-cleaning cost or reimburse me for the missing item. I was informed the store's camera was broken and I would be notified when it was working again. On 7/15 I returned to ZIPS to follow up. I was informed the cameras were working again, will be reviewed and will call me when the review was complete. I did not receive a response. On 7/21 I went back to the store to offer one more chance to resolve the matter amicably; no resolution took place. I received a voicemail from ZIPS to contact the store. I reached out and left a message on 7/24, 7/25, and 7/26 but failed to receive a callback.

      Customer Answer

      Date: 08/16/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Zips Dry Cleaners regarding complaint ID ********.

      Regards,

      *****************

    • Initial Complaint

      Date:07/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought a sweatshirt into the store to have the pocket repaired in the first week of April. They gave me a receipt and told me that the repair would be completed in 2 weeks. I came back 2 weeks later and they said that the repair wasnt done yet. Since April I have been in and out the store trying to get the repair done. In the last week of June, I came in to just get my sweater back regardless if they fixed it or not. They absolutely refused to give it back to me.

      Customer Answer

      Date: 08/10/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Zips Dry Cleaners regarding complaint ID ********.

      Regards,

      ***************************

    Zips Dry Cleaners is NOT a BBB Accredited Business.

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