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Business Profile

Home Inspections

Homeworx Services, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Homeworx Services *** recorded services they performed as a home inspector but through evidence did not perform those services. We hired them to perform a complete home inspection. They stated during their inspection that the washer and dryer, as well as the A/C unit were in good working order following inspection. The air filter at the air handler was black from dust The outside unit was covered in so much dust and debris it was packed to the sides. The washer is a front load and the gasket and inside of the washer were covered in mold. The dryer continues to show a code 95 which means the airflow is blocked. So far we have had to replace the washing machine gasket, plus after several attempts to clear the lint from multiple locations it is still showing blocked. We also had to have an A/C repairman out to fully service the unit

    Business Response

    Date: 05/23/2025

    I have replied to client's original email that was sent about a week ago. At that time I asked for his contact number which he provided. I also asked for some time to respond to his issue as my father passed away. The funeral was yesterday on 5/22. I will call him today and refund him his fee. 

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