Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I brought a 2001 Gmc Sonoma Sls 4x4 red truck from Driven Motors Llc in Staunton VA. First of all when I purchased the truck they told me I could come get it in the MORNING after I bought it so that they could get it inspected. It was finally ready for me to pick up at 3:38pm. More importantly 3 days after buying a truck the check engine light comes on. I take it to them and "they can't find anything wrong with it." The light continues to come on. "Nothing wrong with it." Now the radiator needs replaced and they won't fix it cause it's been 3 months. The issue was never fixed from the start when the check engine light came on. Now it's turned into a major issue and the radiator needs replaced and they won't fix the problem.
Business Response
Date: 10/11/2022
This is a 21 year old truck she bough As-Is. She was told the truck was not ready to be sold. The truck had to be inspected first and that was your wait time that day. She was told it had a small emissions leak and that we were not going to fix and that was what was causing the check engine light to come on. We put on a new gas cap to see if that was the issue. We dropped the price $1000. Three months later she came back with a radiator issue and we offered to split the cost, even offered to buy the truck back. She had a 30 day/1000 mile 50-50 warranty.
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