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Business Profile

Car Wash

Tidal Wave Auto Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a car wash at Tidal Wave Car Wash-Staunton, VA on 4/20/24 for $17. Staff offered other services including a membership at $29.97 per month. I declined that offer. He repeatedly tried to convince me to sign up for a membership. I repeatedly declined the offer. He then asked for my contact information so that the company can send me promotional specials. I verbally gave him my contact information. Later that day I received a text from Tidal Wave asking me to fill out some information to sign up for a membership. I assumed that this was a promotional text and I did not open the link. On 5/22/24, I noticed that I had been charged $29.97 on 5/20/24. I called the customer service phone number for Tidal Wave Car Wash, Inc. informing representative, *****, that I received a fraudulent charge from her company. ***** stated that this charge is for the monthly membership that "you signed up for". I told her that I had not signed up for a membership and had, in fact, declined the membership on 4/20/24. She said that they had texted a link to me to fill out a membership registration on their website and that I had done that. I told her that I did NOT fill out anything & asked for a refund. She refused to refund the $29.97. After thinking back to 4/20, I called back and spoke to customer service rep, ******. I told her the same information but told her that I now realize how my contact information was obtained: The employee I dealt with on 4/20/24 asked for my information so that they can send me promotional specials! She refused to credit me with the $29.97 charge. I told her that I hadn't signed up for a membership. She states that there are no forms to fill out and that they do "verbal agreements" for the monthly membership!

Tidal Wave Auto Spa is NOT a BBB Accredited Business.

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