We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fitness Center

Queen City Strength

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out to the owner of the Gym since November 12th to cancel my membership. I have reached out by calling, text message and email. I have attached screenshots. I’m getting laid off from my job and trying to cut all extra expenses. I would like to have my money back for the past 3 months that I have tried to cancel. I have not used the gym membership in over 6 months. I pay $45 a month

  • Initial Complaint

    Date:08/05/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a problem with my bank mid of May, 2022. This problem canceled my weekly tithe to my church and my monthly, $45 gym membership. I got an email from Queen City Strength may 29, 2022 informing me my payment didn’t go through. They listed the gym owners number and asked for me to come in to update my payment. I texted, called and emailed them for 2 months trying to get in touch with them to update my payment. Since my payment didn’t go through my key to the gym stopped working and there’s a sign on the entrance of the gym telling members not to let people in. Which means I literally couldn’t get into the gym and I couldn’t get in touch with them in any manner. June 19th, 2022 I texted the number asking to make an appointment to come in. July 10th she texting me back telling me she was in the hospital and was just now catching up on emails/texted. She informed me I know owed her $90 for the past 2 months. I respectfully told her I was not going to pay for the past 2 months. due to her neglect I was completely unable to get into the gym and completely unable to get in touch with her for 3 months. I’ve been a member there for 3 years and never missed a payment. She never responded to that text. I assumed it was resolved but August 1, 2022 I received yet another Email that I now owe her $135. I texted her the same day telling her I would return the key but I will no longer be a member of their gym. She responded august 2 and said “that’s not how this works. You signed a contract. I’m happy to schedule a time to provide you with a copy and discuss your concerns”. The same day I said I was available next Thursday at 4pm. I never got a texted back. I have tried calling her 4 times and keep getting hung up on. She’s taking my money and there’s nothing a can do about it.

Queen City Strength is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.