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Business Profile

Landscape Maintenance

Pro Quality Property Maintenance, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business destroys property belonging to me and refuses to pay for the damages done to my vehicle, these damages are in the amount of $1800 and $289. The owner keeps ignoring me and my landlord supposedly spoke with him and he was supposed to contact me and has yet to do so and this incident happened on July 8, 2023.

    Business Response

    Date: 08/14/2023

    This is false information,  the man complained about grass clippings on his car and I offered him a free car wash and he refused. He has not reached back out to me since. 

    Customer Answer

    Date: 08/16/2023

    I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business owner and I have been exchanging texts back and forth, he wants me to file a claim with my vehicle insurance company, which I’m not doing, advised by *** ***** and the ******** ****** **********, The owner of the company refuses to release his insurance information to me, which is very unprofessional while owning a business, if something was to happen in a situation like this with my LLC I’d gladly and freely pass along my insurance information. In a text, I was told that i would also be informed when they come to this property to mow, I would be notified, yesterday evening, they came to mow and I wasn’t notified, like he states. Also I have a video, that shows the same guy with the leaf blower, blowing towards cars, in the parking lot, while he was doing so, he was staring at my vehicle not paying any attention to where the grass, tiny rocks, and whatever else was on the pavement could have struck another vehicle. This property isn’t maintained well at all. So anything could be on the pavement. 
     
    Regards,

    ****** **** 

    Business Response

    Date: 08/22/2023

    ****** has to file a claim on his end in order to start the process. Nothing of this matter was reported to the police or a ticket being issued.. he has no proof that we did any damage to his car. We take care of 40 apartment complex and out of them he is the only one complaining that we did something in several years of us taking care of them all!  File a claim like you're supposed to do and see who is right and wrong. You can't say someone did something without true evidence.  By the way your property manager has been investigating everything and has talked to your "witness" I would be careful while you are ahead before you get into real trouble on making potential false claims and witnesses to your assumptions. 

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