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Business Profile

Sewer Cleaning

Roto-Rooter

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewer Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    The company is not responding to the misdiagnosis of the water meter, the valve replacement done from below rather than above or the extra unnecessary shutoff valve. Please address these so we can move forward with resolution. 

    Regards,

    ***** *** eaning equipment because "it took two people, and they sent him by himself". He also never looked at my roof vent. My toilet still bubbles. He replaced the water line valve to the toilet by replacing the line from underneath the house rather than from the bathroom which would have been much faster. He installed a redundant cutoff valve because "water was dumping down on him and he didnt want to run back and forth to the shutoff". All of these things caused extra parts and labor. Also my new spigot wasnt attached to the house. It was attached to an old temporary wooden block that was on the old spigot

    I rec'd a bill for four hours of labor and $238 in parts. My invoice had no detail. I paid the bill and emailed the business for the detail. This was when I realized the extent of what he had actually done. A lot of unnecessary parts & labor.

    Company now ignoring me and my offers of compromise

    At this point, I would like my bill adjusted to just one hour of labor and the spigot parts.

    Business Response

    Date: 09/10/2024

    I have reviewed all of the correspondence concerning this complaint and have already responded to Mrs. *** via email.  I will copy my original response again in this forum that I emailed Mrs. *** on August 22nd.  Our position has not changed on this matter:"We have discussed the job with our master plumber that we
    sent to your house and have reviewed your emails.The water meter is City property and we are not authorized
    to work on their property.  We knew when we left that there was likely a
    problem with the meter and that is why we recommended you call the City.You had numerous leaks throughout the house that we
    fixed.  The piping we used is the piping that is standard today. 
    Your home has within it Quest and CPVC pipe randomly.  (The Quest pipe has
    not been available for close to 25 years because of recalls due to pipe
    failure.)  We could not go back to the same piping even if you wanted us
    to.It is our recommendation that you replace the commode to
    alleviate the issue you have with the toilet.  The toilet is calcified up
    and is no longer capable of flushing correctly.In response to your question concerning our billing
    practices.  We have always had markups on materials installed.  This
    is standard industry practice.  The labor rates were quoted to you on the
    phone.  We charged accordingly."

    Business Response

    Date: 09/19/2024

    Our service tech was working in her crawl space and he had to instal the replacement valve to turn off the water so he could work. The shut off valve was necessary for our tech to be able to do his work without having to run back and fourth, which saved Ms. *** money in the long run.

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