We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Storage Units

Storage Wise of Staunton

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been renting from this company for over a year now and every month it is something. When I first moved in, I was informed that I did not need to pick up any keys from the office because it was just a lock with a code that I will be provided. After renting a ***** and driving over an hour to unload my belongings, I found out that my unit was locked and that I needed a key because it was an inside unit. The company offered to pay for my extra day needed for the ***** but I still had to pay for all the extra mileage. Since then, I have had multiple issues with my payment being taken out of my bank account (autopay has been set up since I opened my account with them) and would be charged a late fee. I have had to call almost every month to rectify this issue. Then two months ago I switch bank accounts and updated my information on their bill pay website. I called the office to make sure I did not need to set up a new autopay and the employee told me I did not. The next month came and I was charged a late fee and was told it could not be refunded, even though it was their fault. Now this month, I received an email stating that they successfully withdrew my payment but then today (3/7/24) I receive a text from their automated system stating that my account was delinquent and that I have a late fee added to my account, once again. I am thoroughly upset with this company and how they handle their business. I will be moving my belongings out and cancelling my services with them as soon as possible.

Storage Wise of Staunton is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.