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Business Profile

Building Materials

Tart Lumber Company Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent an email quote request to Tart Lumber for 36 ***** 3.5 X 3.5 RADIUS, US1D Ball-Bearing door hinges and 12 interior door slabs with specified dimensions. I used the recommended **** catalog for referencing the materials (*********************************************). After receiving 2 separate quotes, one for the hinges and one for the interior doors, I placed the 2 orders over the phone.I decided to cancel 3 of the doors (the ones with tempered glass) and contacted Tart the next day. I was informed that my cancelation request was approved. My order was updated to reflect 9 interior doors with my specified sizes.I was informed that my hinges arrived and they were the wrong finish and not what I ordered. I was told that there would be a delay in re-ordering the correct ***** ball bearing hinges in black color and they would do their best to get them to me soonest.The hinges eventually arrived to me in an ****** ***** box and were made by ***** *******com and not the ***** hinges that I ordered; a bait and switch. I called to complain and Tart lumber has refused to refund me and they will not pickup the hinges. The hinges received are 1/5 the cost of the ones that I ordered and inferior quality.Due to the delays with hinges, my construction crew had to be rescheduled to install the doors. When they came to install the doors, my crew measured the 9 interior doors and told me the doors are 1/4 to 1/2 inch too short on the width and won't fit in my frames. Tart lumber sent doors that are not per the specifications in my order. When I called to discuss with ***** and his manager ****, they refused to take responsibility and told me that I'm forced to keep the doors as it is not their problem.I'm requesting a full refund in the amount of: $2,320.21 for the incorrect hinges and incorrect sized doors. This company should be investigated for poor business practices and supplying inferior products to customers and using bait and switch tactics.

Tart Lumber Company Inc is NOT a BBB Accredited Business.

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