Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they closed a tool in the hood and damaged the hood. they damaged new parts that were in the car. Damaged the radio. Did not do the repairs properly that i was billed for if at all. Put in used old parts and was billed for new. electrical was not done properly by any means and half of the things do not work. he said would fix by end of 2022 and refused to answer calls, emails etc. i got quotes from 2 places to fix the work.

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hardcore received the car in April 2021 and I picked it up on 8/18 paying a total of $88,591 to finish a restoration of my 1953 ****** restoration. Hardcore has only presented invoices, timesheets, and email invoices totaling $81,470. The final bill does not breakdown the payment history, but says "that all invoices paid as billed" and "at time of presented bills". Cause of the Refund/Overpayment is $7,121.00. On 1/22/22, check #**** for $7,016.00 was paid as a deposit for 50% of the estimated body and interior work. Met with ***************** (owner) on 3/10 to write a check for the body and interior work. Was not provided an invoice, only handwritten timesheets for (3) employees. The sheets were added up, totaling approximately 405 hrs. at $59.00 per hour = $23,895. I paid Hardcore on 3/10 $24,000 (check #****) at the conclusion of the meeting. I asked for an invoice/receipt, and was told to just take a picture of my check for my records since they timesheets were all they had. Because no running invoice of the project was provided, I forgot that I had already paid a $7K deposit on 1/22 for this work interior and body work. Therefore, the total amount due should have been $16,984 instead of $24K. ($24,000.00 - $7016.00 (deposit)= $16,984). The total requested refund amount is $7121.00 = $105 + $7016. The breakdown is 405 hours x $59.00 = $23,895 not $24,000 difference of ($105.00) + the deposit amount of $7016. There is also personal property to be returned: 1) Extra 1953 ***** Front Grill (approx value $1000) 2) Chrome Alternator $141 3) ****** Carburetor $500 4) ***** Gray Car Cover $249 The total value is $1890. I have provided Hardcore Hotrods with all requested information. This includes all email invoices, actual invoices, timesheets as well as copies of all payments (cashed checks and wire transfers). I have attached a summary this issue as well as a breakdown of charges and payments. Let me know what other info you need from me. Thank you

  Business Response

  Date: 12/19/2022

  ---------- Forwarded message ---------
  From: info hardcorehotrods.com <[email protected]>
  Date: Fri, Dec 16, 2022 at 3:45 PM
  Subject: Case # ******** - ***** ******* vs. Hardcore Hotrods- Attn: **. ***** ******.
  To: [email protected] <[email protected]>
  

  
  
  

  Dear ******** ******,

  
  

  Pursuant to our conversation, our position is as follows:

  
  

  Please have *** ******* provide us with copies of the following:
  

  
  

  1. All timesheets associated with his claim that Hardcore Hotrods(HCHR, LLC) provided him.
  2. All copies of payments made to Hardcore Hotrods associated with his claim. Checks, wire transfers, etc. 
  3. Total amounts billed for work and paid for to Hardcore Hotrods.

  Please have him provide all ACTUAL PROOF of copies and not summaries.

  
  

  I thank you in advance and stay safe,

  
  

  Al C*****

  Customer Answer

  Date: 12/19/2022

  ---------- Forwarded message ---------
  From: ***** ******* <********@*****.com>
  Date: Mon, Dec 19, 2022 at 2:05 PM
  Subject: RE: Request for additional information complaint # ********
  To: <[email protected]>
  

  
  Dispute Resolution Team,

  
  

  To the best of my knowledge, the overpayment is $7,190. The attached files have a simple naming convention for ease of use (Invoice or Payment, Date, and amount). Outlined below are the key causes of the overpayment; 

  1. Check#**** in the amount of $7016.00 on 1/22/2022 was a DEPOSIT for 50% of the body and interior work estimate (See attached INVOICE 1.22.2022 for ($7016.00) Printed document for 50% deposit...) 
     • Note the memo field on the check ($5266 / $1750)  |  This reflects approximately 50% of  body and the lower value of the Interior Trim Estimate = $14,038 and 50% is approximate 7016.00
  2. Timesheets for bodywork were provided on 3.10.2022 in lieu of an actual invoice. Copies attached were provided during this in-person meeting. The total cost was approximately $23,895.00 based on the timesheets. HOWEVER, the deposit paid on 1/22.2022 was never applied as payment for the work. Check#1028 for $24,000 was instead paid on 3/10/2022 
  3. The total charge on 3/10/2022 should have been $16,789.00 = $23,895.00 timesheets - deposit $7016.00

  See Chronological Order of Payments and Invoices with errors highlighted in Red Below: 
  

  
  

  Hardcore Customs Invoice and Payment Breakdown
  Date	Invoice	Payment	Invoice Type	Payment Method	Notes
  7/2/2021		$ 10,000.00		Check#****
  9/22/2021	$ 27,133.21		Invoice		Mechanical Work
  9/22/2021	$ 3,369.00		Deposit		50% of Additional Mechanical
  9/23/2021		$ 5,000.00		Wire Transfer
  9/24/2021		$ 5,000.00		Wire Transfer
  9/27/2021		$ 5,000.00		Wire Transfer
  9/27/2021		$ 5,202.21		Check#****
  12/6/2021	$ 7,223.00		Email with Parts, Labor and Deposit Breakdown
  12/6/2021	$ (369.00)				Invoice applies $3000.00 deposit rather than invoiced amount of $3369 on 9.22.2021
  12/7/2021		$ 5,000.00		Wire Transfer
  12/8/2021		$ 2,223.00		Wire Transfer
  1/22/2022		$ 7,016.00	Deposit	Check#1027	50% of Body and Interior Estimate
  3/10/2022	$ 23,895.00		Paper Timesheets		Body and Interior timesheets provided during meeting on 3/10 at Hardcore (Appx 405 hour at $59.00 per hour)
  3/10/2022		$ 24,000.00		Check#1028
  7/22/2022	$ 15,014.80		Emailed Timesheets		Email with timesheet breakdown was provided as Invoice. Was charged 36.5 hours on 7.22 invoice and 3.10 and those hours were removed
  7/26/2022		$ 15,014.80		Check#1030
  8/15/2022	$ 5,135.00		Invoice emailed breakdown
  8/15/2022		$ 5,135.00		Check#1031
  TOTALS
  Total Invoiced	$ 81,401.01
  Total Payments		$ 88,591.01
  Net Overpayment	$ 7,190.00

  
  

  I will also be emailing separately to request additional information from Hardcore to bring this issue to resolution.

  
  

  Respectfully,

  
  

  ***** ** *******