Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended an auction at the ******************* Exposition Center on October 2, 2022. During that auction, I purchased a diamond ring for $23,434.13. The ring is a complete fraud. It is clarity enhanced, which means it was tampered with and essentially worthless. They also provided me with a supposed *** Certification, which was completely false. I got the ring re-appraised and learned it is a fraction of the value I was initially told. Now that I have tried to resell the ring, it is not resaleable because it was clarity enhanced.

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a complete scam They buy low quality goods and sell them with fake appraisals as well as hide their true identity as to not be held accountable for their questionable and illegal actions . They use intimidation tactics and dont follow through on their word . Buyer beware

  Business Response

  Date: 04/19/2023

  April 18, 2023 
  
  Gentle people: 
  I am counsel to Heritage Auction Solutions (“Heritage”). Thank you for writing and providing Heritage with information from the above-referenced Complaint made by ***** **** ******** to the Better Business  Bureau about Heritage. 
  You have asked Heritage not to include “any information that personally identifies your customer.” Our  response below, therefore, simply refers to *** ******** as “the Customer.” 
  The Customer is well known to Heritage. He was an attendee and a buyer at an auction that Heritage held  in Denver, Colorado in February 2023. He has since made threats against our firm. It’s unsurprising to us that he  would write to the BBB. His complaint is completely unfounded, his statements are false, and his report is simply  baseless and an effort to harm our reputation. The wording of his complaint and its lack of detail should make that  clear. We believe that we know the reason he made a complaint to the BBB. 
  The Customer stated to Heritage employees at the Denver auction that he works in the cannabis industry in  Colorado, where cash earned from cannabis sales cannot be deposited in federal banks. He made an extremely large  purchase at the Heritage auction. The amount of his purchase was $95,100.00, paid all in cash. That kind of  transaction is very unusual and requires Heritage to file an IRS cash receipt form to the US Treasury. The  Customer, however, left the auction, we believe deliberately, without providing his required information for Heritage to make the statutory filing. We also believe that it was his intention for his cash transaction to go  unreported. That is against the law. Heritage is always strictly compliant with IRS Regulations whenever large cash  purchases are made. Heritage filed the required IRS Form. 
  The Customer is now very angry at Heritage because there is a legal matter ongoing. He has used the  Complaint to the BBB to express that anger. 
  Please let me know if you require any further information to help you understand the true basis for the  subject Complaint. 
  Respectfully, 
  
  

  Customer Answer

  Date: 05/26/2023

  ---------- Forwarded message ---------
  From: *************************** <************************>
  Date: Thu, May 25, 2023 at 3:41 PM
  Subject: Remove review
  To: <[email protected]>
  

  
  

  ******** complaint Id number 

  
  

  I would like to withdraw my complaint filed against Heritage Estate Solutions as we have made contact and are working on an amicable solution for this matter.

  Thank you for your initial contact to the company that has connected us to resolve my Complaint 

   

  All the best , *************************** . 

  
  

  Sent from my ******

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this helps at least one person not get scammed by these seasoned con artists. On Oct 9th of last year, I saw a sign that got my attention for an auction of Government seized goods. When I walked into the ballroom area there were people already waiting & soon enough they started ushering everyone in through their check in process. They required a valid ID & gave their waiver on their “auction” rules & terms of service. There was no auction number, and the auctioneer never announced his auctioneer license number, which is illegal in the state of Texas and these numbers must be on all paperwork including their terms of service & invoice, etc. - which makes this whole set up a scam from the get go. In this now deleted post that I will link to the archive, this person masterfully details the same experience I had, except his purchase was a fake rug. Here is the link to the archived post: Part 1 *************************************************************************************************************************************************************** * **************************************************************************************************************************************************** *** * ******* / appraiser in Texas that has worked with the *** & is considered an expert in the field of counterfeits, to take a look at the watch I purchased and had validated I was scammed, and that the appraisal that accompanied my watch is full of lies, and I'm out of nearly $14k.Heritage Auction Solutions responded with another fake letter from the same "appraiser" saying the watch is real. Ridiculous. There is also a podcast about this scam from this company called "***** * **** *****" on ******* .Please be aware of this traveling auction scam as Heritage Auction Solutions is one of the many aliases they operate under.

  Customer Answer

  Date: 02/20/2023

  ---------- Forwarded message ---------
  From: ************************* <**********************>
  Date: Thu, Feb 16, 2023 at 10:20 PM
  Subject: Withdraw Complaint ID: ********
  To: [email protected] <[email protected]>
  

  
  Hello,

  
  

  I am writing to inform you to please withdraw my complaint filed against Heritage Auction Solutions.  This issue has been figured out between the two parties privately.

  
  

  Thank you

  *************************

• Initial Complaint

  Date:01/24/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased two luxury watches for the total price of $26,268.13 including fees, tax, etc. The watches were sold as two Rolex watches along with appraisals. The two watches are not authentic and we have made several attempts to reach out to the company, the appraisers, etc. I believe the entire operation is a scam and I would like to be refunded. I will also return the fake items if they want them.They sold us counterfeit goods.

  Customer Answer

  Date: 02/25/2023

  --------- Forwarded message ---------
  From: *************************************** <*************************>
  Date: Fri, Feb 24, 2023 at 1:10 PM
  Subject: Complaint ID: ********
  To: [email protected] <[email protected]>
  
  Dear BBB associate,

  
  

  I would like to withdraw my complaint filed against Heritage Estate Solutions as we have made contact and are working on an amicable solution for this matter.

  
  

  Thank you for your initial contact to the company that has connected us to resolve my complaint. 

  
  

  Best,

  *********************************

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a watch in an auction on 9/18. Their terms were that all sales are final. The watch had an appraisal that stated it was valued at $30,780. It mentioned it has custom ***** bracelet with Diamonds, etc. I wasn't given the option to touch or feel the watch before I bought it. After I bought it, I noticed that the watch was not working and that the crown to update the time is fragile. I didn't want to use it because I was afraid of breaking it. I took it to an authorized watch dealer the next day and they said it was not a genuine *****. I called the auction company and they said that because it had after market parts, ***** won't service it. I took it to another watchmaker who inspected and told me that all the parts except for the movement were not *****. Also, the movement is so old that it is no longer serviceable. The auction company is willing to refund me the 15% seller premium and the sales tax they charged me. However, I am willing to accept it. In reality, they sold me a junk watch.

• Initial Complaint

  Date:09/08/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Heritage Estate Solutions held an auction on Monday September 5, 2022 at The ************ Hotel in Franklin, TN. The piece of Art that I purchased was represented as an original hand signed lithograph and very very valuable. The piece of art has a certificate of Authenticity on the back with an address and phone number. They started the bidding at $25,000. A person offered $1,000 and the final bid by me was at $7,000. They do add a 15% Buyers Premium which came to $1,050 and also Sales Tax which came to $784.88. The Grand Total was $8,834.88 I took the piece of Art in to be Authenticated and it is indeed a Fake. The signature is printed. The Certificate of Authenticity is from a company that doesn't exist and the phone number leads to nothing. I've tried to call the phone number from the signs they placed all over the City the next day on September 6th and the number has been disconnected. Upon doing research into this Company there are Multiple complaints (even with the Better Business Bureau) that this company sells Fakes and they misrepresent their goods and essentially take advantage and lie to the consumer. The piece that I purchased is worth $400 at most. I would very much appreciate your help in resolving this matter. I do not think this company is licensed to do business in Tennessee and therefore shouldn't be charging Sales Tax either. I would like to give them their misrepresented fake Art piece back and get a full refund. Can you help me with this? I hope so. Thank you for your time attention into this matter. I truly appreciate it.*********************** *********************** Franklin, TN.**********. ***** **************

• Initial Complaint

  Date:08/28/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JULY 24, 2022 AUCTION MISREPRESENTED VALUE OF A WATCH I BID And Purchased.NO DOCUMENTS TO ACCOMPANY THE ITEM OR TO VERIFY IT WAS NOT STOLEN They FORGED my signature on DOCUMENTS THAT STATE I AGREED TO THEIR TERMS AND CONDITIONS HELD ME HOSTAGE ON THE AUCTION FLOOR UNTIL I PAID OVER $30,500.00 TO THEM.I WAITED FOR THE DOCUMENTS THEY PROMISED AND THE PERSON IN CHARGE OF RETRIEVING IT DISAPPEARED FROM THE AUCTION FLOOR I WAITED TWO(2) HOURS BEFORE GIVING UP.I am having problems with returning the item and getting a refund to my debit and credit card. I had used three(3) different cards for this purchase.