Reviews

This profile includes reviews for AllTech Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AllTech Services

  101A Executive Dr Ste 200 Sterling, VA 20166-9523

  
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  AllTech Services

  10432 Balls Ford Rd Ste 315 Manassas, VA 20109-2514

  

Review Details

• Review fromRoxana C

  Date: 07/09/2024

  5 stars
  He was on time, he explained the plans very clear and he was friendly.

  AllTech Services

  Date: 07/12/2024

  Hello, thank you for your positive feedback! We are pleased to hear that our representative was punctual, clear in explaining the plans, and friendly. Your satisfaction is important to us, and we are glad we could meet your expectations.

  
  Sincerely,
  ****** from the AllTech Services Team

• Review fromJoanne J

  Date: 07/08/2024

  5 stars
  ************************* was a professional, conscientious, knowledgeable, courteous technician. He was proactive. I will ask for him by name when needing A/C services in the future.

  AllTech Services

  Date: 07/12/2024

  Thank you ****** for sharing your feedback about *************************. We are thrilled to hear that he demonstrated professionalism, conscientiousness, knowledge, and courtesy during his visit. It's wonderful to know he was proactive and made such a positive impression. We look forward to assisting you with your A/C services in the future, and we will be sure to accommodate your request for ********.Sincerely,****** from the AllTech Services Team

• Review fromKunal K

  Date: 06/26/2024

  5 stars
  He was quick and cleared all the doubts I had

  AllTech Services

  Date: 06/27/2024

  Hi *****, thank you for your feedback! We're glad to hear that he was quick and able to clear all your doubts. Your satisfaction is our priority, and we strive to provide efficient and thorough service to all our customers. If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again.
  

  Sincerely,
  ****** from the AllTech Services Team
  
  

• Review fromjudy s

  Date: 05/15/2024

  1 star
  Contacted AllTech Services in ********, **. Asked the scheduler if their company dealt with water leak issues. . Was told yes , they could help and scheduled a appointment . The "tech" arrived the following day. Entered my townhome ground level thru the garage. Laundry room off to the immediate left upon entry. Showed him the spot on the ceiling drywall. He had a ipad asking me to sign ,allowing the work to be done. I signed( not reading the several page disclosure). He cut a 9inch by 12inch piece of drywall from the ceiling exposing a 1 inch copper pipe. We saw the tiny bead of water droplett. The"tech" person went to my third floor ( with me accompanying) . I had been cleaning out a closet and had items sitting on the floor . Have a huge curio and paintings on the wall area. He wanted to cut the entire wall out! Needless to say, I would need to move everything first. He took pictures and agreed to come back tomorrow morning. Never asked me to pay anything ,knowing he was coming back next day. This process maybe took 30minutes. He left. Later in the day some lady from their office called me demanding I did not pay them. I told her , he was coming back tomorrow and nothing was done. needless to say... no one from Alltech came back. They Totally Blew Me Off!! What kind of company is this?? I contacted another ( far more reputable company) . This company arrived with 2 Plumbing Professionals. Thank God!!! I had stuff sitting on the master bedroom area. The leak ended up on my second level area.. there was No Damage to the third level where AllTech wanted to rip out the entire wall. For a 30 second drywall cut, they are demanding $175.00 in fees. they fixed NOTHING!!! Total Consumer Rip Off!! Why did they lie ,saying they handle leak issues?? I would Never Reccomend them! Total Frauds.

  AllTech Services

  Date: 05/16/2024

  We apologize for the inconvenience and frustration you experienced with our service. At AllTech Services, we strive to provide top-quality assistance to all our customers, and it is clear that we did not meet your expectations in this instance.We take your feedback seriously and would like to address the concerns you've raised:Service Misrepresentation: We regret any misunderstanding regarding our capabilities in handling water leak issues. Our goal is to assist our customers effectively, and we are sorry if our initial communication did not accurately reflect our services.Incomplete Work: It appears there was a misjudgment in assessing the source of the leak and the necessary repair work. Our technician should have provided a clearer and more accurate diagnosis of the issue, ensuring no unnecessary work was suggested.Billing Concerns: We understand your frustration with the billing for an incomplete service. The $175 fee covers the initial assessment and minor repair attempt, and your work was signed for upon completion as we do for every job. Follow-Up Failure: This lack of follow-through is not reflective of the service we aim to provide, and was due to an unpaid bill on the first job we provided to you. Please contact our office at ************ or *********************************** to discuss this matter further and confirm the fee waiver.Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve our services and customer satisfaction.Sincerely,****** from the AllTech Services Team

• Review fromNarayana T

  Date: 09/06/2023

  1 star
  While they are prompt in showing up and doing the work, they charge insanely high rates for the parts. If you lookup the price for the parts they use, the prices they quote are anywhere between 200% - 800% higher (especially, when your need is extremely urgent, and have very little choice). This has been a consistent experience. So, their "free" house call / monthly subscription etc. is not really free, judging by the rates for parts.
  
  Another practice is when they do their annual inspection and seem to include stuff that don't seem essential as "important to fix/replace", while leaving out things like corroded/rusty parts (maybe for a later trip).
  
  Not sure how they have 4+ ratings (what got me to sign up with them in the first place).

  AllTech Services

  Date: 05/16/2024

  Dear ********, thank you for your feedback. At AllTech Services, we are committed to providing reliable and transparent service to all our clients. We regret to hear that your experience with us has not met your expectations regarding our pricing and service practices.Pricing of Parts: We understand your concerns about the pricing of parts. Our rates reflect the use of high-quality materials and the expertise of our technicians, but we recognize that there may be discrepancies. We will review our pricing structure to ensure it is fair and competitive.Urgent Service Charges: Emergency services often incur higher costs due to the need for immediate attention and resources. However, we aim to provide value and fairness, and we apologize if this was not your experience.Annual Inspections and Recommendations: Our technicians strive to identify and prioritize necessary repairs during annual inspections. We aim to ensure your safety and the longevity of your systems. If essential items were overlooked or non-essential items prioritized, this is a concern we will address.Subscription Services: The intent of our subscription services, including free house calls and regular inspections, is to provide ongoing value and peace of mind. Your feedback indicates that we need to improve how we communicate and deliver these benefits.We take your comments seriously and are committed to improving our service. Please contact our office at ************ or *********************************** to schedule this appointment. Your trust is important to us, and we appreciate the opportunity to make things right. Thank you for bringing these issues to our attention.Sincerely,****** from the AllTech Services Team

• Review fromKeith K

  Date: 07/11/2023

  5 stars
  We purchased our new HVAC system from AllTech last year, and are delighted with it. We have found their technicians to be expert, highly professional and a credit to the company. We are pleased to be continuing our service and inspection contract with AllTech, and pleased to recommend the company to its potential customers.

  AllTech Services

  Date: 05/16/2024

  Hi *****, thank you for your wonderful feedback! We are delighted to hear that you are satisfied with your new HVAC system and the service you received from our technicians. Your kind words about our team's expertise and professionalism mean a lot to ***We take great pride in ensuring that our customers receive top-notch service and high-quality products. It is gratifying to know that our efforts have met your expectations and that you are pleased with your HVAC system and ongoing service contract.Your recommendation to potential customers is the highest compliment we can receive. Thank you for your trust and for choosing AllTech Services. We look forward to continuing to serve you and ensuring your HVAC system operates smoothly for years to come.If you ever have any questions or need further assistance, please don't hesitate to contact us.Sincerely,****** from the AllTech Services Team